Heather Delacruz
Westminster,CO
Summary
Dynamic leader with proven organizational skills and a strong customer service focus, honed at Bajamar Seafood and Tacos. Expert in schedule management and team collaboration, I excel in fast-paced environments, driving staff development and operational improvements. Demonstrated ability to enhance service levels while implementing cost-saving measures.
Overview
15
15
years of professional experience
Work History
General Manager
Bajamar Seafood and Tacos
Las Vegas, NV
09.2022 - 12.2024
- Delegated work to staff, setting priorities and goals.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Scheduled staff shifts and monitored labor costs.
- Established restaurant business plan by conferring with people in community to select food and beverage offerings.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Established cash control systems for register transactions.
- Updated computer systems with new pricing and daily food specials.
- Negotiated contracts with vendors for food supplies, beverages, equipment and other necessary items.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Recruited, trained and supervised staff members.
- Maintained accurate inventories of food, supplies and equipment.
- Implemented cost-saving measures while maintaining high quality service levels.
Cook/Server
Bajamar Seafood and Tacos
Las Vegas, NV
09.2021 - 09.2022
- Checked completed orders for correct quantity and quality.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Maintained records of transactions made during shift as required by law or company policy.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked food before serving it to customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
Bartender/Lead Server/Cook
Waikoloa Restaurant and Bar
Waikoloa, HI
01.2019 - 02.2020
- Greeted guests with friendliness and professionalism.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Balanced daily registers and generated sales reports for management.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Effectively multitasked within fast-paced environment.
- Performed opening and closing duties including restocking supplies.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Server/Room Service Attendant
Hapuna Beach Prince Hotel
Kamuela, HI
01.2013 - 04.2018
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Stocked service areas with supplies during slow periods.
- Presented menus and answered questions regarding items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Certified Medical Assistant
Waimea Urgent Care
Waimea, HI
10.2010 - 11.2011
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Administered injections under the direction of a physician or nurse practitioner.
- Contacted medical facilities to schedule patients for admission.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Administered medications under physician's supervision.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Performed preliminary physical tests to accurately record results in patient history summary.
Medical Assistant/Receptionist
Kapiolani Medical Center for Women and Children
Honolulu, HI
09.2009 - 09.2010
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Ensured all necessary paperwork was completed prior to patient visits.
- Performed administrative functions such as data entry into electronic health record system or other software programs.
- Processed payments for services rendered accurately and efficiently.
Education
CCMA, CPT, CET -
National Healthcareer Association
Cedar Knolls, NJ01-2007
Certified Nurse Assistant -
Health Resources Inc
Honolulu, HI01-2005
High School Diploma -
Kohala High School
Kapaau, HI05-1998
Skills
- Effective leader
- Team player
- Schedule management
- Customer and Personal Service
- Organizational Skills
- Responsible/Accountable
Timeline
General Manager
Bajamar Seafood and Tacos
09.2022 - 12.2024
Cook/Server
Bajamar Seafood and Tacos
09.2021 - 09.2022
Bartender/Lead Server/Cook
Waikoloa Restaurant and Bar
01.2019 - 02.2020
Server/Room Service Attendant
Hapuna Beach Prince Hotel
01.2013 - 04.2018
Certified Medical Assistant
Waimea Urgent Care
10.2010 - 11.2011
Medical Assistant/Receptionist
Kapiolani Medical Center for Women and Children
09.2009 - 09.2010
CCMA, CPT, CET -
National Healthcareer Association
Certified Nurse Assistant -
Health Resources Inc
High School Diploma -
Kohala High School
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