Heather Delahaba
Chillicothe,IL
Summary
Results driven Human Resources Business Partner with substantial experience in employee relations, talent management, and organizational development. Demonstrates strong focus on team collaboration and consistently achieving results. Known for adaptability, reliability, communication, and ability to manage diverse HR functions, including employee relations and performance management. Skilled in conflict resolution, strategic planning, and enhancing workforce productivity.
Overview
15
15
years of professional experience
Work History
Human Resources Business Partner
Natural Fiber Welding, Inc
02.2024 - Current
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Partnered with senior leaders to align on organizational development initiatives for continued growth and to improve HR policies across board.
- Resolved staffing issues, disputes, employee terminations, and disciplinary procedures.
- Facilitated effective communication between management and staff, fostering a positive work environment.
- Optimized workforce planning and resource allocation for improved operational efficiency across multi-department manufacturing plant.
- Established succession planning processes to ensure multi-level continuity within the company.
- Oversaw payroll processing, ensuring accuracy and timely disbursement of salaries.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements.
Executive Team Leader, Logistics Operations
Target
04.2019 - 02.2024
- Lead and managed a team of 12 supervisors and 220 hourly team members across different crucial operational process areas.
- Expert in identifying performance & operational gaps with ability to cultivate strong resolution plans.
- Demonstrated a culture of ethical conduct, safety and compliance through regular training sessions.
- Improved overall team performance with regular coaching, mentoring, performance reviews, and employee development & succession programs.
- Built relationships with leadership and team members to encourage willingness to resolve concerns and issues.
- Recruited and hired talented individuals bringing depth and experience to organization for continued business growth.
- Delivered high-quality results by setting clear expectations, providing resources, and closely monitoring progress.
Clinic Supervisor
Gailey Eye Clinic
02.2018 - 03.2019
- Monitor patient flow and reviewed doctor schedules to maximize time and productivity in satellite locations.
- Collaborated with Clinical Department Managers in planning and organizing clinical services to ensure patient needs are met in accordance with company standards and state medical procedures.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Store Director/Small Business Account Manager
AT&T
08.2017 - 01.2018
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Oversaw store remodels and expansions to enhance the shopping experience for customers while maximizing retail space utilization.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
Vanity
04.2010 - 08.2017
- Responsible for leading the store team of 15-30 sales associates to achieve store objectives in regards to sales, profit, team staffing, training, development, and performance/time management
- Traveled to various states to recruit and train Store Managers, assess opportunities & elevate visual merchandising standards for district stores
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- District contact for 11 stores for help in operational metrics, team coaching needs, and manager training guidance
Education
High School Diploma -
Putnam County High School
Granville, IL05-2008
Skills
- Operations
- Talent management
- Coaching
- HR analytics
- Improving employee engagement
- Team development
- Leadership
- Relationship building
Timeline
Human Resources Business Partner
Natural Fiber Welding, Inc
02.2024 - Current
Executive Team Leader, Logistics Operations
Target
04.2019 - 02.2024
Clinic Supervisor
Gailey Eye Clinic
02.2018 - 03.2019
Store Director/Small Business Account Manager
AT&T
08.2017 - 01.2018
Store Manager
Vanity
04.2010 - 08.2017
High School Diploma -
Putnam County High School
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