Heather DeMoss

Help staff achieve and maintain quality measures

Keep staff UTD on training and policy changes

Manage WAIIS and VFC vaccines

Maintain POCT training and logs

Liaison between POCT coordinator and staff regarding new workflows for POCT

Established a workflow for direct patient/provider assignments, then was responsible for the assignments

Created a schedule for Provider inbox assignments

Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.

Enhanced communication within the team through regular meetings and detailed reporting.

Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.

Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.

Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.

Facilitated a positive work environment by addressing employee concerns and providing support when needed.

Collaborated with various departments to streamline processes and improve interdepartmental communication.

Participated in workshops and in-service meetings to enhance personal growth and professional development.

• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Prepared lab specimens for diagnostic evaluation.
• Collected and documented patient medical information such as blood pressure and weight.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.

Help staff achieve and maintain quality measures

Keep staff UTD on training and policy changes

Manage WAIIS and VFC vaccines

Maintain POCT training and logs

Responsible for creating the training schedule and onboarding new staff

Complete any retraining of staff for errors made

Liaison between POCT coordinator and staff regarding new workflows for POCT

• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Prepared lab specimens for diagnostic evaluation.
• Collected and documented patient medical information such as blood pressure and weight.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Oriented and trained new staff on proper procedures and policies.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Obtained client medical history, medication information, symptoms, and allergies.
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.