Heather Dennie
Heandersonville,Alabama
Summary
Motivated Paraprofessional offers lesson reinforcement, student supervision and report creation expertise paired with outstanding communication and multitasking abilities. Responsible and versatile professional with 7 years of experience delivering specialized educational assistance to students and teachers. Recognized for attentiveness to physical, emotional, intellectual and social needs of each student. Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Enthusiastic about music and things related to music.
Overview
14
14
years of professional experience
Work History
Technical Analyst
Parallon
Hendersonville, TN
09.2023 - Current
- Facilitated communication between clients and internal teams regarding technology related topics.
- Collaborated with other departments within the organization to ensure successful implementation of technical solutions.
- Developed user manuals documenting system installation procedures and application usage instructions.
- Stocked shelves with materials as they were received into warehouse facility.
- Organized deliveries by sorting and stocking receivables
- Maintained inventory of shipping materials and supplies.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Utilized handheld scanner to record receipt of material into system database.
- Received incoming shipments and verified accuracy of items against purchase orders.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Verified that counts on packing slips matched actual count of items received.
FC Associate
Amazon
Mount Juliet, TN
01.2023 - 08.2023
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Loaded and unloaded trucks, contacted suppliers for estimated arrival time, stocked and organized products to prepare for customer orders and picked and packed orders.
- Verified items correctly matched to sales check for packing and shipment.
- Filled orders according to defined standards using standard picking system.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Organized backroom stock and maintained a neat and orderly work environment.
- Accepted, processed and quickly filled orders.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Placed products on conveyors for final wrapping and shipment.
Paraprofessional
Gallia Country board of DD
Gallipolis, OH
08.2015 - 08.2022
- Collaborated with special education staff to develop Individualized Education Plans.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Ensured that all safety regulations were followed in the classroom environment.
- Attended in-services, workshops and seminars.
- Assisted teachers with planning and preparing lessons for students.
- Utilized effective communication strategies when interacting with diverse populations.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Organized and labeled student materials when setting up classrooms.
- Developed creative learning activities that engage all types of learners.
- Assisted children at stations during small-group learning periods.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Managed daily attendance and reported absences and tardies.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Applied positive reinforcement to redirect negative behaviors.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Communicated and collaborated well with educators from various grade levels.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Taught daily life skills and behaviors to students to build practical knowledge.
- Created and maintained positive relationships with students, parents, and colleagues.
- Helped implement behavior management strategies for individual students.
- Provided technical assistance to teachers when using new software or technology tools.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Customer Service Cashier
SUBWAY®Restaurants
Gallipolis, OH
10.2012 - 11.2015
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed credit card transactions accurately and efficiently.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Complied with all health and safety regulations while performing job duties.
- Counted and balanced cashier drawers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Informed customers of in-store promotions or pricing specials.
- Processed customer payments quickly and returned exact change and receipts.
- Verified that all coupons were valid prior to processing them into the system.
Customer Service Cashier
Raising Canes Ohio
Columbus, OH
04.2010 - 06.2011
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed credit card transactions accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Education
Bachelor of Science - Physical Therapy
Shawnee State University
Portsmouth, OHSkills
- Coordination and Collaboration
- Effective Communication
- Interpersonal and Written Communication
- Quality Assurance
- Payment Collection
- Merchandise Restocking
- Customer Service (7 years of experience)
- Customer Complaint Resolution
- Positive and Professional
- Documentation
- Classroom/clerical Support
- Special Education Support
- CPR and First Aid
- Calm and Patient Demeanor
- Classroom Organization
- Parent Communication
- Data Collection
- Crisis Management
- Safety Understanding
- has a passion for music
- Has personal experience in music related environments
Affiliations
- In my free time I enjoy supporting upcoming Musicians, listening to music, and learning more about the music industry and instruments.
Timeline
Technical Analyst
Parallon
09.2023 - Current
FC Associate
Amazon
01.2023 - 08.2023
Paraprofessional
Gallia Country board of DD
08.2015 - 08.2022
Customer Service Cashier
SUBWAY®Restaurants
10.2012 - 11.2015
Customer Service Cashier
Raising Canes Ohio
04.2010 - 06.2011
Bachelor of Science - Physical Therapy
Shawnee State University
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