Summary
Overview
Work History
Education
Skills
Timeline
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Heather Dettra

Saint Augustine,FL

Summary

Successful Bookkeeper at The Ice Plant and Bottle Shop. Utilized software programs such as; Quickbooks, Paychex, Toast, and Microsoft Office to develop and maintain all business needs. Organization was key to maintaining this successful business.

Proven Realtor at Endless Summer Realty, adept in client relations and contract negotiation, leverages a tech-savvy mindset and property marketing expertise to exceed sales targets. Skilled in QuickBooks and Microsoft Office, consistently enhances client satisfaction and streamlines transactions, achieving a high professional standard and fostering significant market impact.

Overview

16
16
years of professional experience

Work History

Realtor

Endless Summer Realty
06.2019 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
  • Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
  • Wrote contracts to outline sales and purchases of properties.
  • Advised and informed prospective clients on current market activities and conditions.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Compared recently sold area properties to determine competitive market prices.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
  • Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
  • Expanded client base through effective prospecting techniques and referrals from satisfied customers.
  • Mentored new agents, providing valuable guidance on industry best practices and strategies for success in the real estate market.
  • Contributed to the success of the real estate agency by consistently meeting or exceeding sales targets.
  • Improved office efficiency by implementing streamlined systems for managing appointments, tracking leads, and organizing paperwork related to property transactions.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Communicated with clients to understand property needs and preferences.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.

Assistant Bookkeeper

The Ice Plant
08.2020 - 02.2024
  • Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices.
  • Filed invoices with processed checks and credit cards to maintain orderly accounting
  • Maintained all support documentation required for audits.
  • Created and maintained detailed, organized and timely records of transactions to support legal compliance.
  • Obtained revenue and paid invoices by verifying and completing payable and receivable transactions.
  • Enhanced overall financial organization by maintaining a well-organized filing system for important documents.
  • Confirmed accounts payable and controlled expenses by receiving, processing, verifying and reconciling invoices.
  • Improved financial accuracy by maintaining organized records of all transactions and reconciliations.
  • Assisted in streamlining processes for increased efficiency with data entry tasks.
  • Performed data entry, paper filing, electronic archiving.
  • Matched purchase orders with invoices and recorded necessary information.
  • Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
  • Ensured timely payments to vendors by tracking invoices and promptly processing checks.
  • Researched financial information discrepancies and documentation to verify accuracy and adhere to established procedures prior to processing.
  • Supported cash flow management initiatives by monitoring accounts receivable collections and promptly following up on overdue payments.
  • Maintained financial records to verify completeness and availability of records and compliance with policy and established regulatory guidelines.
  • Aided in the reduction of outstanding debts through diligent account reconciliation efforts and consistent follow-up with clients regarding payment statuses.
  • Strengthened internal controls by assisting in the development and implementation of new policies and procedures.
  • Compiled and analyzed variety of complex accounting and statistical information to prepare financial statements.
  • Processed employee and contractor expense reimbursements quickly.
  • Enhanced financial decision-making capabilities by generating regular financial reports for management review.
  • Maintained positive vendor relationships through clear communication regarding payment schedules and outstanding balances.
  • Facilitated smooth audits by preparing required documentation and addressing auditor inquiries as needed.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Input financial data and produced reports using Software.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Maintained and executed all new hire employees along with insurance.
  • Handled all worker’s compensation allegations.
  • Software proficient in: Quickbopks, Paychex, Microsoft Excel, and Toast.

Elementary School Teacher

St. John’s County School District
08.2008 - 06.2019
  • Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
  • Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
  • Contributed to school-wide initiatives aimed at improving overall student achievement, participating in professional development workshops and collaborating with colleagues on best practices.
  • Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
  • Utilized data-driven instruction techniques to analyze student performance trends and adjust teaching methods accordingly for optimal results.
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Collaborated with fellow teachers to develop interdisciplinary lesson plans, enhancing students'' understanding of various subjects.
  • Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs.
  • Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
  • Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
  • Taught core subjects of math, science, technology, and history.
  • Promoted a growth mindset in the classroom by encouraging students to set goals, embrace challenges, and persevere through obstacles.
  • Implemented engaging hands-on activities to reinforce fundamental concepts, resulting in increased student motivation and participation.
  • Organized extracurricular activities such as field trips and special events, enriching the educational experience for all students involved.
  • Participated in after-school tutoring programs, offering individualized support for students struggling academically.
  • Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
  • Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels.
  • Mentored new teachers within the school community by sharing knowledge, providing guidance on instructional strategies, and offering ongoing support during their transition into the profession.
  • Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
  • Administered various reading tests and determined student reading levels based on assessment findings.
  • Met with parents to review Individualized Education Plans for at-risk students.
  • Pursued professional development during summer months to maintain certification and extend skills.
  • Served as a liaison between the school administration and families during parent-teacher conferences, ensuring clear communication about expectations and areas of improvement for each child.
  • Improved parental involvement through regular newsletters and updates on classroom activities and student achievements.
  • Utilized assessment data to tailor instruction, addressing individual learning gaps.
  • Facilitated parent-teacher conferences to discuss student progress and strategies for improvement.
  • Cultivated positive classroom atmosphere, implementing behavior management techniques.
  • Boosted reading proficiency with targeted phonics instruction.
  • Enhanced communication skills among students with daily interactive activities.
  • Initiated reading mentor program, pairing older and younger students to improve literacy skills.
  • Designed and implemented reward system to recognize academic effort and achievements, promoting motivational learning environment.
  • Engaged in professional development workshops, staying abreast of educational trends and best practices.
  • Fostered love of reading in students by curating classroom library with wide range of genres and levels.
  • Coordinated with special education team to develop Individualized Education Programs (IEPs) for students with special needs.
  • Developed and executed thematic units, fostering cohesive and immersive learning environment.
  • Adapted teaching methods and materials to meet students' varied needs and interests, promoting inclusive education.

Education

Bachelors - Elementary Education

University of North Florida
Jacksonville, FL
12.2008

Skills

  • Client Relations
  • Contract Negotiation
  • Strong negotiation skills
  • Tech-savvy mindset
  • Property Marketing
  • Schedule Coordination
  • Negotiation
  • Database Management
  • Sales negotiation
  • Market Research
  • Social Media Marketing
  • Local area familiarity
  • Buyer representation competence
  • Property Management
  • Property Valuation Expertise
  • Property Research
  • Real estate law understanding
  • Works well independently
  • Strong organizational skills
  • Client-oriented
  • Client management
  • Highly Professional
  • Contract Preparation
  • Active Florida Real Estate License
  • Comparative market analysis
  • Excellent teamwork
  • Tech-Savvy
  • Lead Follow Up
  • House showings
  • Client Needs Assessment
  • Digital Marketing
  • Buyer contracts
  • Sales closing
  • Presenting
  • Intuit QuickBooks expert
  • Problem-Solving
  • Microsoft Office

Timeline

Assistant Bookkeeper

The Ice Plant
08.2020 - 02.2024

Realtor

Endless Summer Realty
06.2019 - Current

Elementary School Teacher

St. John’s County School District
08.2008 - 06.2019

Bachelors - Elementary Education

University of North Florida

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Heather Dettra