Heather Devlin
Bloomingdale,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Office Manager
Leopold's Ice Cream
11.2022 - Current
- Provide comprehensive administrative support to the Plant and Production Managers
- Manage wholesale schedules, coordinate deliveries, and maintain vendor communications
- Organize materials for daily production, handle purchase orders, and ensure seamless office operations
- Excel in data entry, file management, and vendor relations, demonstrating strong organizational and communication skills.
Client Care Coordinator
204 Animal Hospital
08.2021 - Current
- Manage a multi-line phone system, triage routine and emergency cases, and schedule appointments
- Serve as the primary point of contact for clients, handling check-ins, payments, and financial records
- Maintain accurate patient medical records, reports, and referrals, while ensuring clear communication between clients, staff, and doctors.
Client Care Coordinator
New River Veterinary Specialists
06.2022 - 08.2022
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
- Monitored service delivery quality to ensure exceptional client experiences consistently.
- Delivered prompt service to prioritize customer needs.
Overnight ER Receptionist
Animal Care 24/7
06.2021 - 08.2021
- Provided customer service by greeting clients, managing patient check-ins, and answering phone calls
- Assisted with appointment scheduling, fee presentations, and payment processing
- Managed patient records and ensured efficient communication with clients regarding wait times.
Operations Manager
Woof Gang Bakery
03.2017 - 06.2021
- Oversaw daily operations across six retail locations, including four that offered grooming services
- Managed payroll, employee schedules, store promotions, and inventory distribution
- Provided exceptional customer service and supported front desk operations, including booking grooming appointments
- Led the opening and setup of three new locations.
Store Manager
TailsSpin Pets
11.2015 - 03.2017
- Directed payroll management, employee scheduling, store promotions, and monthly sales goals
- Handled weekly inventory orders and ensured store cleanliness, while addressing customer inquiries and resolving complaints.
Assistant Store Manager
Clyde's Market
04.2014 - 11.2015
- Delivered excellent customer service, managed inventory, and supervised employees
- Worked closely with the store manager to maintain operational efficiency and meet company expectations.
Sales Associate
Journeys
10.2013 - 02.2014
Sales Associate
Batteries Plus Bulbs
03.2013 - 10.2013
Shift Leader
Yogurt Mountain
01.2011 - 03.2013
Pharmacy Technician
Walgreens
10.2010 - 11.2010
Education
Technical School in Pharmacology -
Everest University
Orange Park, FL10.2010
High School Diploma -
Middleburg High School
Middleburg, FL06.2009
Skills
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Office & Inventory Management
- Customer Service Excellence
- Administrative Support
- Multi-line Phone Systems
- Payroll & Shift Management
- Vendor Relations
- Supervisory Experience
- Time Management & Organization
- Cash Handling & Financial Record Management
- Data Entry
- Filing and Organization
- Attention to Detail
Workauthorization
Authorized to work in the United States for any employer
Personal Information
Title: Office Manager
Timeline
Office Manager
Leopold's Ice Cream
11.2022 - Current
Client Care Coordinator
New River Veterinary Specialists
06.2022 - 08.2022
Client Care Coordinator
204 Animal Hospital
08.2021 - Current
Overnight ER Receptionist
Animal Care 24/7
06.2021 - 08.2021
Operations Manager
Woof Gang Bakery
03.2017 - 06.2021
Store Manager
TailsSpin Pets
11.2015 - 03.2017
Assistant Store Manager
Clyde's Market
04.2014 - 11.2015
Sales Associate
Journeys
10.2013 - 02.2014
Sales Associate
Batteries Plus Bulbs
03.2013 - 10.2013
Shift Leader
Yogurt Mountain
01.2011 - 03.2013
Pharmacy Technician
Walgreens
10.2010 - 11.2010
High School Diploma -
Middleburg High School
Technical School in Pharmacology -
Everest University
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