Summary
Overview
Work History
Education
Skills
Timeline
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Heather Dexter

Muskegon,MI

Summary

Accomplished Licensed Pharmacy Technician with a proven track record at Rite Aid Pharmacy, enhancing customer satisfaction and streamlining operations. Expert in HIPAA compliance and medication dispensing, with exceptional problem-solving skills. Reduced wait times and improved medication adherence, demonstrating a strong commitment to accuracy, efficiency, and quality patient care. With 21 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Licensed Pharmacy Technician

Rite Aid Pharmacy
07.2014 - Current
  • Improved customer satisfaction by providing friendly and knowledgeable assistance in selecting over-the-counter medications.
  • Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
  • Promoted a safe work environment by adhering to strict safety protocols when handling hazardous materials and disposing of expired medications.
  • Reduced wait times for customers by efficiently processing insurance claims and managing pharmacy inventory.
  • Bolstered patient adherence to medication regimens through effective communication of dosage schedules, refill reminders, and follow-up consultations.
  • Contributed to the success of flu vaccination campaigns by administering immunizations under pharmacist supervision.
  • Optimized workflow within the pharmacy by assisting with order fulfillment, shipping, receiving, and stocking procedures.
  • Streamlined pharmacy operations by effectively collaborating with pharmacists, healthcare providers, and other team members.
  • Assisted in reducing medication errors through meticulous attention to detail when labeling prescription bottles.
  • Ensured compliance with state and federal regulations by maintaining accurate records of controlled substances.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Managed opening and closing duties for pharmacy.
  • Assisted the pharmacy manager with scheduling and helped oversee employees.
  • Assisted in training new employees.
  • Coordinated verification and filling of more than 200 daily prescriptions.

Certified Pharmacy Technician

Walgreen Pharmacy
08.2003 - 07.2014
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Coordinated verification and filling of more than 900 daily prescriptions in high-volume pharmacy environment.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Education

Associate of Applied Science - Nursing

Muskegon Community College
Muskegon, MI

High School Diploma -

Reeths-Puffer High School
Muskegon, MI
06.2005

Skills

  • HIPAA Compliance
  • Labeling Accuracy
  • Medication Dispensing
  • Insurance Verification
  • Drug Classification Knowledge
  • Drug Inventory Control
  • Insurance Billing
  • Patient Counseling
  • Problem-solving skills
  • Patient confidentiality
  • Drug safety
  • Pharmacy and customer records management
  • Medicare and Medicaid process

Timeline

Licensed Pharmacy Technician

Rite Aid Pharmacy
07.2014 - Current

Certified Pharmacy Technician

Walgreen Pharmacy
08.2003 - 07.2014

Associate of Applied Science - Nursing

Muskegon Community College

High School Diploma -

Reeths-Puffer High School

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Heather Dexter