Heather Diaz
Winter Garden,FL
Summary
Enthusiastic and service-oriented individual with strong interpersonal communication skills. Committed to fostering welcoming environments and proficient in food service, customer relations, and problem-solving. Quick learner, adept at adapting to new challenges, and thriving in fast-paced, independent settings.
Overview
8
8
years of professional experience
Work History
Liaison/Content Writer
Em Agency
Winter Garden, FL
08.2022 - Current
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Organized and facilitated meetings, conferences and other events to ensure successful outcomes.
- Managed the scheduling process for photo shoots by coordinating closely with our photographer and clients, ensuring efficient coordination and timely execution of projects.
- Completing time-sensitive writing assigned on short notice and consistently met deadlines.
- Brainstorming, researching, and contributing content ideas that appeal to target audience.
- Maintaining a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Server
Texas Roadhouse
Clermont, FL
06.2016 - 04.2023
- Serving food and beverages promptly with focused attention to customer needs.
- Sharing knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Developing rapport with guests and assisting in generating repeat business by providing exceptional customer service.
- Resolving customer concerns with friendly and knowledgeable service.
- Bussing and resetting tables to keep dining room and work areas clean.
English Writing Tutor
Kent State University
New Philadelphia, OH
08.2018 - 05.2021
- Facilitating workshops including editing strategies, writing strong paragraphs, thesis statements, academic reading and journaling, researching and creative writing.
- Creating effective tutoring sessions by working closely with students to ascertain literacy goals and expectations.
Education
Bachelor of Arts - English
Kent State University
05.2021
Skills
- Friendly & Personable
- Communication
- Exceptional Customer Service
- Strong Work Ethic
- Teamwork
- Scheduling Coordination
- Detail-Oriented
- Time Management
- Problem-Solving
- Organizational Skills
- Creative Thinking
- Adaptability
- Social Media Marketing
- Microsoft Word
- Guest Engagement
Timeline
Liaison/Content Writer
Em Agency
08.2022 - Current
English Writing Tutor
Kent State University
08.2018 - 05.2021
Server
Texas Roadhouse
06.2016 - 04.2023
Bachelor of Arts - English
Kent State University
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