Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Dickey

Lawton,OK

Summary

Experienced with strategic account management to enhance client relationships and drive revenue growth. Utilizes innovative sales techniques to close high-impact deals and meet organizational goals. Track record of effective communication and negotiation, ensuring long-term client satisfaction.

Overview

8
8
years of professional experience

Work History

Account Executive

Townsquare Media
03.2022 - Current
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
  • Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
  • Developed and maintained comprehensive understanding of competitive landscape to effectively position products and services.
  • Identified and addressed areas for improvement in sales strategies, leading to more efficient and effective sales cycles.
  • Exceeded quarterly sales targets by implementing strategic account management and personalized client engagement techniques.
  • Successfully managed portfolio of high-value accounts, maintaining focus on customer satisfaction and account growth.
  • Fostered long-lasting relationships with major clients to secure repeat business and referrals.
  • Pioneered adoption of consultative selling approach, which became best practice within team.
  • Streamlined internal processes for customer relationship management, significantly reducing response times to client inquiries.
  • Orchestrated client events and webinars to educate prospects on product offerings and industry trends, generating leads and building brand awareness.
  • Conducted market analysis to identify trends and adjust sales strategies accordingly.
  • Enhanced team performance, sharing best practices and mentoring junior account executives.
  • Negotiated favorable terms in high-stake contracts, ensuring profitability and long-term partnership viability.
  • Optimized sales pipeline management, ensuring steady flow of opportunities through careful planning and follow-up activities.
  • Enhanced client satisfaction, conducting thorough needs assessments and delivering tailored solutions.
  • Delivered compelling product demonstrations, clearly articulating features and benefits tailored to each prospect's business needs.
  • Led negotiations, securing deals that aligned with both client expectations and company goals.
  • Drove successful product launches, coordinating with marketing and product development teams to ensure alignment with customer needs.
  • Guided clients through buying process, from initial contact to post-sale support, ensuring smooth and positive experience.
  • Collaborated with cross-functional teams to develop comprehensive sales proposals that addressed all aspects of client requirements.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Built relationships with customers and community to promote long term business growth.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Facilitated resolution of client issues by acting as liaison between customer service and technical teams.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Maintained current knowledge of evolving changes in marketplace.
  • Achieved or exceeded company-defined sales quotas.
  • Set and achieved company defined sales goals.
  • Negotiated prices, terms of sales and service agreements.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Met existing customers to review current services and expand sales opportunities.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to event marketing, sales and brand promotion.
  • Contributed to team objectives in fast-paced environment.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Kept detailed records of daily activities through online customer database.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Attended monthly sales meetings and quarterly sales trainings.

Marketing Sales Representative

Scientific Games
11.2019 - 11.2020
  • Acquires Sales, Prepared Marketing, Merchandising, Sales Analysis, Planning
  • Executed delivery, placement, and development of point-of-sale materials
  • Developed customized marketing and sales programs with specificity for each retailer
  • Assisted retailers to determine effective placement of both lottery sales products and equipment for maximum efficiency
  • Motivated retailers to realize increased sales through various creative sales and promotional activities
  • Recommended alternatives to achieve cost effective and efficient operations
  • Analyzed with qualitative measures the effectiveness of retailers in the achievement of their sales objectives
  • Facilitated Retailer Recruitment and Training, and Identified new retailer locations using analysis with sales, location, population, and potential for new sales
  • Provided thorough Lottery Terminal and Suggest Sales training to all retailers adhering to policies and procedures with State Gaming Laws and Regulations
  • Collected and analyzed all available sales data for all assigned retailers to provide additional services to enhance overall sales and participation
  • Developed and implemented quantitative action plans based upon complete data analysis
  • These plans should be specific, measurable, and offer the highest potential for ROI
  • Developed customized programs for motivating all on-line and instant retailers, to include professionally manage accounts
  • Ensured workload is conducive and all activities are adequately resourced with materials and information
  • Conducted deep dives for data collection, gathered data for analysis with regards to promotions and the impact the promotions have on businesses

HR Clerk & IT Admin

Apache Casino Hotel
03.2018 - 07.2019
  • Performed basic and advanced data entry
  • Maintained IT & HR Offices
  • Conducted analysis and made improvements to database used by the casino
  • Administered the guest service program and Employee Assistance Fund
  • Responsible for maintaining reports on the customer service audits
  • Administered and maintained the Human Resource and Information Technology Bookkeeping data such as checkbooks and invoices
  • Analyzed workloads and related training support with data related to costs and expenses to executive management
  • Provided network authorization access to all new hires
  • Maintained personnel files and tracked orientation program participation
  • Collected orders for departmental supplies and executed resource management duties for required supplies and maintenance contracts
  • Assisted planning and conducting team member functions with an infectious can-do mentality and motivating attitude
  • Coordinated jobs available listings, scheduled interviews and conducted onboarding activities for new hires; conducted exit interviews with departing team members
  • Identified eligible candidates performing application screening and conducted prescreening interviews
  • Maintained databases, statistical reports regarding training effectiveness for team members throughout the employees tenure

Marketing Assistant

Company Confidential Open to discuss.
01.2017 - 02.2018
  • Conducted market research and assembled prospective client lists
  • Developed client specific marketing approaches to ensure target market was reached and achieved
  • Managed client social media accounts (creating content, posts and replies) to customer inquiries
  • Conducted analysis to formulate options to increase efficiency
  • Managed the company mobile application to include researching local events and entertainment venues and uploading the information onto the platform
  • Managed the company resource management functions and bookkeeping to include handling of checkbook and invoices, and contracts
  • Completed financial audits to resolve monetary discrepancies
  • Created advertising and pamphlets with content

Education

Bachelor’s Degree - Management And Operations/Marketing

Cameron University Department
05.2016

Associate’s Degree - Management and Operations

Cameron University Department
05.2014

Skills

  • Microsoft Office applications
  • Data entry
  • Data base creation
  • Detailed-oriented researcher
  • Analytical thinker
  • Risk management
  • Word Processing
  • Graphics
  • HR experience
  • IT experience
  • Customer oriented communication
  • Customer Relationship Management (CRM)
  • Management
  • Time Management
  • Team player
  • Ability to navigate with little direction
  • Account management
  • Relationship building and management
  • Pipeline management

Timeline

Account Executive

Townsquare Media
03.2022 - Current

Marketing Sales Representative

Scientific Games
11.2019 - 11.2020

HR Clerk & IT Admin

Apache Casino Hotel
03.2018 - 07.2019

Marketing Assistant

Company Confidential Open to discuss.
01.2017 - 02.2018

Associate’s Degree - Management and Operations

Cameron University Department

Bachelor’s Degree - Management And Operations/Marketing

Cameron University Department

Similar Profiles

CREATE PROFILE
Heather Dickey