Open To Work
Heather DiDonato
Portland,ME
Summary
Experienced Administrative Assistant with 20 years of expertise managing business office operations and providing high-level support to Sales Coordinators and customers, along with managing the Administrative team. Skilled in time management, multitasking, and problem-solving with a proven ability to streamline processes, maintain accurate records, and enhance team productivity. Strong communicator with meticulous attention to detail and a collaborative approach to achieving organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Administrative Supervisor
Southworth Products
Falmouth, Maine
09.2021 - 04.2026
- Developed and implemented streamlined workflow processes to enhance departmental efficiency.
- Created and maintained comprehensive documentation of Sales Department procedures.
- Monitored daily productivity and performance metrics for the Administrative Team.
- Assisted in training staff on new processes and system implementations within the Sales Department.
- Managed Outlook calendars and coordinated scheduling for Sales Department personnel.
- Oversaw and maintained Microsoft Teams channels to facilitate team communication and collaboration.
- Led the setup and deployment of administrative portals to improve customer invoicing and record management
Sales Administrative Specialist
Southworth Products
Falmouth, Maine
04.2017 - 09.2021
- Assisted the Inside Sales Manager with project coordination and administrative support.
- Attended meetings and documented detailed notes to track action items and follow-ups.
- Maintained and updated departmental procedures to ensure accuracy and compliance.
- Identified and implemented process improvements to increase team efficiency.
- Managed administrative portals to support invoicing, reporting, and workflow management.
- Supported the Administrative Team with special accounts, ensuring accurate handling and timely resolution.
Sales Administrator
Southworth Products
Falmouth, Maine
02.2006 - 04.2017
- Utilized Syteline ERP for order entry and tracking, maintaining 99% accuracy in customer orders.
- Answering phone calls, customer emails and directing inquiries to appropriate departments.
- Monitored office supplies and replenish as necessary.
- Responded to process-related inquiries from customers and team members.
- Provided guidance on procedures and workflows.
Education
High School -
Windham High School
Skills
- Outlook
- Word
- Excel
- PowerPoint
- Sharepoint
- Microsoft Teams
- Zoom
- Salesforce
- Syteline ERP System
- Team building
- Delegating tasks
- Creating positive customer experience
Certification
- Direct Managers Series, 2022
- Women’s Leadership Series, 2020
- Excel Level 1, 2016
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$60000/yr - $115000/yrTimeline
Sales Administrative Supervisor
Southworth Products
09.2021 - 04.2026
Sales Administrative Specialist
Southworth Products
04.2017 - 09.2021
Sales Administrator
Southworth Products
02.2006 - 04.2017
High School -
Windham High School