Heather Diehl
Cresson,PA
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Surgery Scheduler
UPMC Altoona/Elite Orthopedics
Hollidaysburg, PA
07.2023 - Current
- Scheduled and confirmed patient appointments and consultations.
- Checked patient insurance and collected pre-authorizations from providers.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Created and managed surgical schedules for multiple surgeons.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Monitored and updated patient records in the electronic medical record system.
- Provided patient education and answered questions regarding the surgery process.
Medical Secretary/Medical Scribe
Altoona Arthritis and Osteoporosis Center
Duncansville, PA
11.2002 - 06.2023
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Documented and responded to incoming correspondences to address questions.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Compiled and coded patient information or data in appropriate computer system.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Compiled physical and digital documents, charts and reports.
- Routed laboratory or diagnostic results to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Provided support to clinical staff during exams by handing instruments or providing assistance with paperwork.
- Answered phone calls to provide assistance, information and medical personnel access.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Certificate/Diploma - Medical Secretary
Computer Learning Network
Altoona, PA05.1999
High School Diploma -
Penn Cambria High School
Cresson, PA06.1997
Skills
- Data Entry
- Verifying Insurance
- Insurance Pre-Certifications
- Medical Coding
- Medical Terminology
- Patient Scheduling
- Documentation and Recordkeeping
- Time Management
- Problem-Solving
Timeline
Surgery Scheduler
UPMC Altoona/Elite Orthopedics
07.2023 - Current
Medical Secretary/Medical Scribe
Altoona Arthritis and Osteoporosis Center
11.2002 - 06.2023
Certificate/Diploma - Medical Secretary
Computer Learning Network
High School Diploma -
Penn Cambria High School
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