HEATHER DIETRICH
Colorado Springs,CO
Summary
Results-driven healthcare operations professional with over a decade of experience. Skilled in leading training programs, enhancing staff retention, and contributing to marketing strategies for increased market visibility. Background in multi-site operations and compliance enables effective addressing of critical needs and streamlining processes. Committed to fostering an environment where both employees and clients thrive. Seeking an Executive Director position to leverage extensive experience in sales, operations, and team building to make a meaningful impact in the senior community. Willing to relocate for the right opportunity.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Area Administrator
Brookdale Senior Living
11.2024 - Current
- Overseeing operations for six licensed home care agencies, ensuring compliance and quality assurance.
- Manage labor and key expenses to align with customer experience and service delivery needs.
- Provides mentorship, and coaching to new leaders to ensure operational excellence and regulatory compliance.
- Supervised and mentored agency managers to enhance operational effectiveness and care standards.
- Ensure financial performance aligns with budgetary guidelines.
- Monthly review of financial statements to identify opportunities to improve operating margins and financial performance.
- Developed training programs and recruitment strategies, significantly boosting staff retention.
- Assisted in marketing initiatives, increasing brand visibility in the Colorado
- Oversaw 9 direct reports, including Agency Managers, HR/BOM, and DON.
Operations Specialist
Brookdale Senior Living
11.2022 - 11.2024
- Provided positive, effective leadership and operational management in assigned locations during leadership vacancies or critical operational needs.
- Supervised operations to ensure compliance with regulations and enhance customer satisfaction.
- Conducted performance reviews and training sessions to elevate staff capabilities.
- Assisted in recruitment and retention efforts, fostering a positive team environment.
- Resolved client issues while supporting marketing and outreach initiatives for Brookdale at Home
Brookdale At Home Manager
Brookdale Senior Care
05.2022 - 11.2022
- Manage an agency located in a senior living community. Hire, train, mentor and manage a team of 15 + associates.
- Provide excellent customer service with prompt and professional communication and service.
- Adhere to and exceed budget requirements. Monitor payroll and month end processes.
- Plan and execute monthly marketing events to promote and grow the business.
Director of Care Transitions
Sava Senior Care
05.2019 - 05.2022
- Conducted comprehensive clinical assessments to determine appropriate care levels for patients transitioning to Skilled Nursing Facilities.
- Engaged patients and families using sales skills to effectively showcase the quality of care provided.
- Developed targeted marketing materials that highlighted the resident experience, fostering trusted relationships.
Clinical Liaison/ Marketing Director
Concordia Care
02.2017 - 05.2019
- Started with Kindred Healthcare and transitioned with the company through acquisition by Concordia Care while maintaining a high level census and maintaining trust among the community and local referral sources.
Clinical Liaison
Health Services Group
02.2015 - 02.2017
- Developed and maintained strong relationships with referral sources to enhance census growth.
- Streamlined administrative processes, resulting in improved operational efficiency.
- Advocated for quality care and amenities to attract prospective residents, boosting community engagement.
Admissions/ Marketing Director
Solomons Nursing Center
02.2014 - 02.2015
- Maintained high level census and promoted the business to local referral sources. Grew the business to 100 percent occupancy in first 120 days of employment and maintained census throughout my tenure of 95 percent or higher.
- Created marketing material while adhering to company standards.
Business Office Manager
Briarcliff Healthcare
10.2012 - 01.2014
- Mentored and lead a team of 3
- Maintained all aspects of the business office including accounts receivables, accounts payable, payroll, Human Resources and patient accounts.
- Participated in surveys by state health department and federal reimbursement programs to ensure ethical billing practices.
Business Office Manager
NHC Healthcare
10.2003 - 10.2012
- Management of all functions of the business office including AR, AP, Payroll, PT Trust and HR started out as a CNA then was promoted to payroll clerk within 6 months and then to AP 3 months later. Six months after taking the AP role I was promoted to BOM
Education
Bachelor’s - Healthcare Administration
South College
Knoxville, TN10.2022
Practical Nursing - Nursing
Ulster Boces
Ulster Park, NY06.2001
Skills
- 5 years Management
- 10 years Finance
- Customer service
- 10 years
- 10 years Healthcare Leadership
- 10 years Financial Reporting
- 10 years Customer Service
- Sales and Marketing
- 10 years Census Building
- Communication skills
- Organizational skills
- 10 years Recruitment
- Leadership
Certification
- Colorado Assisted Living Administrator
- Present
- Colorado 40 Hour Course Completed With Certification
- Leading Age
- Https://www.credly.com/badges/8baac2d3-7a3c-4ab8-9b8a-e1d18d21b563/wallet
Additional Information
Colorado Assisted Living Administrator Certification
Leading Age Colorado 40 Hour Course Completion
Timeline
Area Administrator
Brookdale Senior Living
11.2024 - Current
Operations Specialist
Brookdale Senior Living
11.2022 - 11.2024
Brookdale At Home Manager
Brookdale Senior Care
05.2022 - 11.2022
Director of Care Transitions
Sava Senior Care
05.2019 - 05.2022
Clinical Liaison/ Marketing Director
Concordia Care
02.2017 - 05.2019
Clinical Liaison
Health Services Group
02.2015 - 02.2017
Admissions/ Marketing Director
Solomons Nursing Center
02.2014 - 02.2015
Business Office Manager
Briarcliff Healthcare
10.2012 - 01.2014
Business Office Manager
NHC Healthcare
10.2003 - 10.2012
Bachelor’s - Healthcare Administration
South College
Practical Nursing - Nursing
Ulster Boces
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