Heather Dietz
Longmeadow,MA
Summary
People-oriented and meticulous professional with diverse experience in day-to-day operations management, training/development, and human resource administration to champion success in pressure-sensitive environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
Myeyedr
07.2025 - Current
- Directed operational strategies to enhance customer satisfaction and service delivery.
- Led cross-functional teams to streamline processes and improve overall efficiency.
- Implemented performance metrics to track and elevate team productivity.
- Developed training programs to mentor staff and foster professional growth.
Store Manager
TJ Maxx
01.2000 - 2023
- Day-to-day duties:
- Oversee end-to-end operations of store to achieve desired goals. Conduct regular training and development sessions to facilitate training courses for fresh employees and unlock internal potential. Lead recruitment functions, including hiring and onboarding of qualified teams / staff, while continuously tracking better development prospects.
- Key Achievements:
- Drove profitable sales, developed talent, and surpassed customer expectations by supervising performance of assistant managers and associates.
- Known as Regional Mentor for merchandise presentation and district mentor for rewards, best methods, merchandising, and backroom procedures.
- Participated in Emerging leaders’ program to attain maximum exposure.
- Recognized as Certified facilitator for in-person and distant learnings, as well as Certified Regional trainer for store.
- Commented [N1]: Have you got any promotion
- To mitigate age factor, I would not recommend you adding 2000-present date.
Education
High school diploma - college prep
West Springfield high school
West Springfield, MASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
Certification
Certified Facilitator
LANGUAGES
English | Proficient
Qualifications Summary
Demonstrated ability to steer HR processes, payrolls, and assist in orchestration of audits, while planning and implementing various corrective initiatives across organizational system., Record of retaining clients and staff, as well as boosting satisfaction by enabling provision of excellent customer support and troubleshooting issues for smooth workstreams., Expert at coordinating training workshops for employees to develop talent-focused environment and attain operational excellence., Possess strong interpersonal, team building, decision making, and effective time management skills in fast-paced settings.
Experience Highlights
TJ Maxx, Vernon, CT, Store Manager, 2000-01-01, Oversee end-to-end operations of store to achieve desired goals., Conduct regular training and development sessions to facilitate training courses for fresh employees and unlock internal potential., Lead recruitment functions, including hiring and onboarding of qualified teams / staff, while continuously tracking better development prospects., Drove profitable sales, developed talent, and surpassed customer expectations by supervising performance of assistant managers and associates., Known as Regional Mentor for merchandise presentation and district mentor for rewards, best methods, merchandising, and backroom procedures., Participated in Emerging leaders’ program to attain maximum exposure., Recognized as Certified facilitator for in-person and distant learnings, as well as Certified Regional trainer for store.
Honors Accolades
Presidents Club Honor
Timeline
General Manager
Myeyedr
07.2025 - Current
Store Manager
TJ Maxx
01.2000 - 2023
High school diploma - college prep
West Springfield high school