Heather Dilling
Garland
Summary
Proactive and caring worker with many years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
19
19
years of professional experience
Work History
Stay at home mom/homemaker
Myself
01.2006 - Current
- I'm raising four girls and one boy, ranging in age from 7 to 19 years old.
- We're actively involved in our church and participate in a wide range of extracurricular activities.
- Applied effective time management techniques to meet tight deadlines.
- Strengthened communication skills through regular interactions with others.
- Developed strong organizational and communication skills.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Early Childhood Educator
CARE Child Development Center
04.2023 - Current
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Applied play-based strategies to provide diverse approaches to learning.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Communicated with parents and other staff about student progress.
- Established positive relationships with students and families.
Assistant Kindergarten Teacher
CARE Child Development Center
09.2006 - 08.2007
- Co-taught the private kindergarten class at CARE Child Development Center.
- Also responsible for managing last-minute staffing changes and coordinating schedules.
- Teamed with other professionals to enhance student learning experiences.
- Created and supervised a variety of hands-on learning activities for fun and engagement.
- Established and maintained consistent classroom rules and expectations for obedience.
- Developed and implemented behavior management strategies for the creation of an ideal learning environment.
- Rewarded student success by utilizing praise and positive reinforcement techniques.
Child Life Assistant
Children's Medical Center
03.2007 - 04.2017
- Instructed children in crafts and other activities to minimize the stress of hospitalization.
- Responsible for opening and operating weekend playrooms for inpatient children and their families.
- Implemented proper hospital procedures for maintenance and sanitation.
- Managed calls from hospital staff and accommodated patient requests for distraction items/birthdays/rewards/etc.
- Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
- Built and maintained strong parent and patient relationships.
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
- Implemented daily routines and activities to stimulate and engage children.
- Provided support and guidance to children in conflict resolution.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Monitored children's activities to verify safety and wellbeing.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Responded to inquiries from parents and guardians.
- Read stories, sang songs and facilitated creative play.
Senior Stylist
Stitch Fix
07.2015 - 05.2021
- Analyze client profile information such as height, weight, shape, age, style, price point, profession, specific requests, etc, to curate a personalized Fix.
- Communicate motivations and suggestions for the utilization of products.
- Maintain client relationships.
- Track and input hours, vacation, and paid time off.
- Analyze and learn from client feedback while simultaneously monitoring for necessary escalations.
- Educated customers on products to maximize benefits.
Stager
The Davis Real Estate Group
06.2018 - Current
- Selected furniture, lighting, and accessories to enhance design concepts.
- Specified appropriate products and materials to meet project objectives and design scheme.
- Developed space planning concepts, color palette selections, and textile presentations.
- Participated in furniture selection and documentation of specifications.
- Conducted client consultations to understand requirements and preferences.
Dental Insurance Coordinator
Mint Dentistry
06.2022 - 12.2024
- Verified insurance and communicated coverage to staff and patients.
- Obtained prior authorization and precertification for outpatient procedures.
- Obtained data, including patient information, insurance ID, insurance provider, and medical codes, to properly file insurance claims.
- Audited and corrected billing and posting documents for accuracy.
- Used data entry skills to document and input statements accurately.
Education
Bachelor's degree - Education and Early Childhood
Abilene Christian University
Abilene, TX08.2006
Skills
- Effective organizational skills
- Strong attention to detail
- Self-directed work capability
- Proactive problem solver
- Innovative thinking
- Physically capable
- Positive mindset
- Goal-oriented mindset
- Operational efficiency enhancement
- Aesthetic sensibility
- Collaborative team player
Personal Information
- Children's Ministry Volunteer
- Parent Volunteer
- CPR Certified
- Reporting Suspected Abuse/Neglect Training
- Dean's Honor Roll
- ACU Women's Club
Timeline
Early Childhood Educator
CARE Child Development Center
04.2023 - Current
Dental Insurance Coordinator
Mint Dentistry
06.2022 - 12.2024
Stager
The Davis Real Estate Group
06.2018 - Current
Senior Stylist
Stitch Fix
07.2015 - 05.2021
Child Life Assistant
Children's Medical Center
03.2007 - 04.2017
Assistant Kindergarten Teacher
CARE Child Development Center
09.2006 - 08.2007
Stay at home mom/homemaker
Myself
01.2006 - Current
Bachelor's degree - Education and Early Childhood
Abilene Christian University
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