Heather Dillon
Wood River,IL
Summary
Retail Supervisor with 10 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
20
20
years of professional experience
Work History
Customer Care Representative
Ferrellgas/ Blue rhino
Godfrey, Illinois
04.2024 - Current
- Answering incoming calls from customers and assisting them with their orders, inquiries, concerns, or requests.
- Providing excellent customer service by actively listening to customers, understanding their needs, and resolving their issues in a professional and timely manner.
- Providing product or service information to customers, including pricing, features, and benefits.
- Following up with customers to ensure their concerns have been addressed, and their needs have been met.
- Adhering to company policies and procedures, including maintaining confidentiality of customer information.
- Meeting or exceeding individual and team performance metrics, such as call quality, customer satisfaction, and average handling time.
- Participating in training sessions or workshops to enhance customer service skills and product knowledge.
Supervisor
Bath And Body Works
Ocean City, MD
10.2017 - 01.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Lead and model selling and customer experience standards
- Lead selling efforts to meet selling goals during scheduled shifts
- Support replenishment activities that keep store full and abundant
- Provide leadership or assistance with floor sets, window changes, visual presentation standards, signage placement, etc.
- Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
- Maintain policies and procedures
- Incorporate Loss Prevention and safety messages into daily operations, including COVID-19 protocol
- Interviewed and trained new employees for seasonal positions.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Certified Medical Assistant/ Surgical Scheduler
Atlantic General Medical Group
Berlin, MD
08.2011 - 09.2018
- Clinical skills include vital signs, patient history, EKG’s, vaccinations, collect specimens and meeting needs of provider.
- Administrative duties consist of handling all messages, lab and test results, schedule surgery, insurance verification, and handle heavy phone volume.
- Experience with electronic medical records.
Certified Medical Assistant
New Century Medical Associates
Fishkill, NY
09.2007 - 01.2011
- Clinical skills include vital signs, patient history, EKG’s, vaccinations, collect specimens,INR finger sticks and meeting needs of provider.
- Administrative duties consist of handling all messages, lab and test results, and handle heavy phone volume.
- Experience with electronic medical records.
Certified Medical Assistant
Orthopedic Associates of Duchess County
Poughkeepsie, NY
11.2003 - 09.2007
- Clinical skills included preparation of daily charts, patient educations, and cast care, prepare pre-op and post-op care, assist provider with small minor procedures, and meeting needs of provider.
- Administrative duties consisted of handling all messages, filing of diagnostic testing, scheduled surgeries and post-ops.
- Qualifications Reliable, punctual, team player able to organize and determine priorities of work.
- Able to perform multiple tasks in a faced paced environment, with different settings at once.
- Open to new challenges, and willingness to learn.
- Extensive customer service with good communication skills.
Education
CMA - Medical Assisting
Ultrasound Diagnostic School
Elmsford, NY11-2003
Skills
- Administrative
- Good communication skills
- Customer service
- Data Entry
- Team player
- Phone-heavy call volume
- Scheduling
- Team leadership and coaching
- Maximizing profitability
- Relationship building and management
Timeline
Customer Care Representative
Ferrellgas/ Blue rhino
04.2024 - Current
Supervisor
Bath And Body Works
10.2017 - 01.2021
Certified Medical Assistant/ Surgical Scheduler
Atlantic General Medical Group
08.2011 - 09.2018
Certified Medical Assistant
New Century Medical Associates
09.2007 - 01.2011
Certified Medical Assistant
Orthopedic Associates of Duchess County
11.2003 - 09.2007
CMA - Medical Assisting
Ultrasound Diagnostic School
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