Summary
Overview
Work History
Education
Skills
Timeline
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Heather Dilworth

Big Sandy,Montana

Summary

Encouraging manager/owner and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Business Owner/Operator

Big Sandy Organics
11.2020 - Current
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Led screening, hiring and staff scheduling to maintain compliance with group goals.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.

Manager

Chilis's Bar And Grill
09.2010 - 10.2012
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Licensed - Cosmetology Education

Hairitage Hair Academy
Saint George, UT
05.2002

Skills

  • Innovative and Visionary
  • Business Correspondence
  • Build Revenue Streams
  • Systems Thinker
  • Manage Programs
  • Effective Communicator and Public Speaker
  • Personnel Management
  • Adaptable and Flexible
  • Leadership and People Development
  • Cleanliness Standards
  • Inventory Control
  • Operations Management
  • Executive Leadership
  • Approachable and Outgoing

Timeline

Business Owner/Operator

Big Sandy Organics
11.2020 - Current

Manager

Chilis's Bar And Grill
09.2010 - 10.2012

Licensed - Cosmetology Education

Hairitage Hair Academy

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Heather Dilworth