Heather Dirkes
Sylacauga,AL
Summary
Dynamic and dependable professional with extensive experience at ABM Industries, excelling in cleaning expertise and safety procedures. Proven problem-solver with a strong attention to detail, consistently maintaining high standards of cleanliness and compliance. Recognized for enhancing team collaboration and fostering a positive work environment while ensuring optimal operational efficiency.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Janitorial Contractor
ABM Industries
03.2025 - 05.2025
- Implemented daily inspections of workspaces for visible dirt or debris accumulation, maintaining a consistently clean environment.
- Provided exceptional support during emergencies or unexpected incidents, demonstrating strong problem-solving skills under pressure situations.
- Promoted a positive work atmosphere within the janitorial team through effective communication and collaboration on tasks.
- Ensured compliance with local health codes by keeping all areas clean, sanitized, and properly maintained at all times.
- Collaborated with management to devise thorough cleaning schedules tailored to specific building needs, ensuring no areas were overlooked.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Reported damages and hazardous conditions to management for further action.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Assistant Store Manager/Retail Store Manager
Dollar General Store
09.2023 - 12.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Professional School Bus Driver
First Student Bus Transportation
09.2014 - 06.2023
- Assisted special needs students in boarding and disembarking the bus safely, demonstrating empathy and patience.
- Supported student success by providing a positive, nurturing environment during transport.
- Improved efficiency with route planning, ensuring timely arrival at each stop while minimizing fuel consumption.
- Maintained accurate records of daily mileage logs, fuel expenses, incident reports, and other relevant documentation related to bus operations.
- Participated in ongoing professional development opportunities to stay current on industry best practices and regulations related to pupil transportation services.
- Responded quickly to changing weather conditions or road hazards, adapting driving techniques accordingly to maintain safety standards.
- Demonstrated flexibility when needed by covering additional shifts or stepping in for colleagues during unexpected absences or emergencies.
- Maintained high standards of personal appearance and professionalism, representing the school district positively in interactions with students, families, and community members.
- Implemented conflict resolution strategies among students when necessary, fostering a peaceful travel experience for all passengers.
- Assisted in training new bus drivers to ensure they were familiar with district policies, procedures, and best practices for safe student transportation.
- Managed emergency situations effectively, prioritizing student safety and well-being above all else.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Developed strong relationships with fellow drivers, dispatchers, mechanics, and other key personnel involved in maintaining smooth operation of the transportation department.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
Education
Chugiak High School
Chugiak, AK05-2007
Skills
- Cleaning expertise
- Floor maintenance
- Safety procedures
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Responsible and dependable
- Custodial machine operation
- Equipment cleaning
- Health and safety compliance
Accomplishments
- Achieved safety coin by completing stop work safety check with accuracy and efficiency.
Safety Award Coin
completed safety walk and found a safety hazard and reported issue.
Timeline
Janitorial Contractor
ABM Industries
03.2025 - 05.2025
Assistant Store Manager/Retail Store Manager
Dollar General Store
09.2023 - 12.2024
Professional School Bus Driver
First Student Bus Transportation
09.2014 - 06.2023
Chugiak High School
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