Heather DiSanto Webber
Arcade
Summary
Accomplished Medical Records Clerk and Assistant Store Manager with a proven track record in HIPAA compliance and enhancing customer satisfaction. Excelled at Wyoming County Community Health System by streamlining patient information processes and at GUESS Factory by boosting store performance. Skilled in medical software proficiency and fostering positive client relations. Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
13
13
years of professional experience
Work History
Medical Records Clerk
Wyoming County Community Health System
05.2023 - Current
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records in compliance with security regulations.
Assistant Store Manager
GUESS Factory
03.2012 - 10.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Skills
HIPAA Compliance
Customer Service
Written and verbal communication
HIPAA Regulations
File Organization
Data Entry
Document Scanning
Medical terminology understanding
Paperwork Processing
Records Management
EMR / EHR
Medical Terminology
Patient confidentiality
Quality Control Checks
Data Security
Supply Ordering
Medical Software Proficiency
Client Relations
Medical Release of Information ROI processes
Microsoft Excel
Attention to Detail
Records Accuracy
Patient Rights
Electronic Filing System Organization
Medical Recordkeeping
Computerized Indexing Systems
EMR Systems
Patient Medical Records Maintenance
Patient Information Verification
Protected Health Information
Word Processing Software
Patient Health Information Access
Electronic Health Record Specialist
Interpersonal Communication
Hospital Inpatient and Outpatient Records
Invoice Processing
Timeline
Medical Records Clerk
Wyoming County Community Health System
05.2023 - Current
Assistant Store Manager
GUESS Factory
03.2012 - 10.2017
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