HEATHER DISHMAN
Spring,USA
Summary
Highly organized and detail-oriented specialist with extensive experience in scheduling and coordinating tasks to ensure smooth operations. Skilled at managing multiple calendars, prioritizing tasks, and minimizing scheduling conflicts, while maintaining strong focus on accuracy and timeliness. Conscientious approach to work leads to consistently reliable results and efficient completion of assignments.
Overview
14
14
years of professional experience
Work History
SCHEDULING SPECIALIST
Sterling Ridge Orthopaedics & Sports Medicine
06.2024 - 07.2025
- Monitored daily operations within assigned departments to ensure adherence to established schedules.
- Identified gaps in existing processes and implemented solutions to improve efficiency.
- Managed multiple calendars for staff members while ensuring compliance with company policies.
- Utilized advanced problem-solving skills to anticipate potential conflicts in schedules.
- Established strong working relationships with team members across departments through effective communication.
- Managed electronic health record systems to ensure accurate patient information and documentation.
PAP INTAKE SPECIALIST
Aerocare
10.2022 - 06.2024
- Collaborate with colleagues from other departments in order to resolve customer concerns quickly.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Performed data entry of customer orders from physician referrals into the company's order management system.
- Collaborated with healthcare providers to streamline communication and enhance service delivery.
OFFICE SUPERVISOR
Ohio Sleep Medicine Institute
06.2018 - 09.2022
- Implemented policies and procedures related to the front office operations.
- Supervised and managed all front office staff, including hiring and training new employees.
- Developed policies for patient check-in and check-out procedures.
- Scheduled appointments for patients in accordance with office guidelines.
- Maintained accurate records of patient data such as insurance information, test results, in the electronic health record system.
- Facilitated smooth communication between medical staff and patients via phone or email.
- Performed administrative duties such as filing documents, ordering supplies.
- Organized meetings with vendors and suppliers related to purchasing materials for the practice.
- Prepared bank deposits up to $30,000, online and in person.
PATIENT REGISTRATION/ADMITTING/PER DIEM SUPERVISOR
Cabell Huntington Hospital
10.2016 - 06.2018
- Performed data entry of patient demographics into electronic health record system.
- Verified insurance coverage and eligibility status with insurance providers.
- Processed payments from patients and maintained accurate records of transactions.
- Assisted in preparing patient charts prior to appointment times.
- Maintained knowledge of hospital policies and procedures regarding registration processes.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information.
- Assisted in orienting new staff members on registration processes and procedures.
- Communicated effectively with medical staff regarding changes or updates to patient files.
- Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
- Handled all ER admissions and transfers.
Education
MASTERS IN HEALTHCARE ADMINISTRATION -
Ohio University Athens Campus
04.2020
BACHELOR'S IN TECHNICAL AND APPLIED STUDIES - undefined
Ohio University
06.2010
Skills
- Critical Thinking Skills
- Charting and Clinical Documentation
- Time Management
- Office Opening and Closing
- Bookkeeping
- Project Management
- Customer relations skills
- Data Entry
- Patient Scheduling
- Office Administration
- Attention to Detail
- Verbal and Written Communication
- Documentation and Recordkeeping
Timeline
SCHEDULING SPECIALIST
Sterling Ridge Orthopaedics & Sports Medicine
06.2024 - 07.2025
PAP INTAKE SPECIALIST
Aerocare
10.2022 - 06.2024
OFFICE SUPERVISOR
Ohio Sleep Medicine Institute
06.2018 - 09.2022
PATIENT REGISTRATION/ADMITTING/PER DIEM SUPERVISOR
Cabell Huntington Hospital
10.2016 - 06.2018
BACHELOR'S IN TECHNICAL AND APPLIED STUDIES - undefined
Ohio University
MASTERS IN HEALTHCARE ADMINISTRATION -
Ohio University Athens Campus
Similar Profiles
Michon KingsleyMichon Kingsley
Patient Services Specialist at Sterling Ridge Orthopaedic Sports MedicinePatient Services Specialist at Sterling Ridge Orthopaedic Sports Medicine
William HayesWilliam Hayes
Founder, Managing Partner at Sterling Ridge Orthopaedics, PLLCFounder, Managing Partner at Sterling Ridge Orthopaedics, PLLC
Kristine MillerKristine Miller
Medical Assistant at Sterling Ridge OrthopaedicsMedical Assistant at Sterling Ridge Orthopaedics
Boniface Lionnel Moturi AnyieniBoniface Lionnel Moturi Anyieni
Nocturnal Hospitalist at Armstrong Medical GroupNocturnal Hospitalist at Armstrong Medical Group
Nia DavisNia Davis
Student Nurse at Arkansas State UniversityStudent Nurse at Arkansas State University