Heather Ditmore
Restaurant Manager,
Morgantown,WV
Summary
Dynamic and goal-oriented professional with over 10 years management experience. Received associates degree in Business Management in July 2009 from West Virginia Junior College, Morgantown. Proven record for always receiving promotions to better positions of increased responsibilities resulting from consistent vigorous work ethics.
Overview
16
16
years of professional experience
Work History
House Keeper
Self Employed
07.2018 - Current
- Clean kitchen cabinets, ovens and fridges.
- Organize & clean bathrooms, bedrooms, living room, etc.
- Clean windows, blinds, walls & baseboards in detail.
- Remove debris from driveways, garages, porches and yards.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Server & Trainer
IHOP
02.2013 - 07.2018
- Operated cash register, handled money, & answered phone
- Responsible for complete training of new servers
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
Trainer and Marketing Manager
Shoney's Restaurant
04.2008 - 02.2013
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Monitored new server performance and offered continuous support throughout training period.
- Created and oversaw a very effective and successful adopt a school program.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Continually maintained and improved company's reputation and positive image in markets served.
Restaurant & Bar Manager
Strykers Bar & Grill
03.2007 - 04.2008
- Trained servers & bartenders, created their schedules
- Performed financial activities; cash handling, bank deposits, payroll and safe log counts
- Responsible for beer and Liquor inventory
- Assisted Front Of House; greeted guest, seated in appropriate section, logged reservations and answered telephone.
- Oversaw food preparation and monitored safety protocols.
- Led and directed team members on effective methods, operations, and procedures.
Education
Associate - Business Management
West Virginia Junior College
07.2009
Skills
- Active Listening
- Detail oriented
- Great Customer Service
- Hiring and Training
- Judgment and Decision-Making
- Marketing and Advertising
- Staff Scheduling
- Complex Problem-Solving
- Ability to delegate
- Food Preparation and Safety
- Complaint Resolution
- Organization and Prioritization
Timeline
House Keeper
Self Employed
07.2018 - Current
Server & Trainer
IHOP
02.2013 - 07.2018
Trainer and Marketing Manager
Shoney's Restaurant
04.2008 - 02.2013
Restaurant & Bar Manager
Strykers Bar & Grill
03.2007 - 04.2008
Associate - Business Management
West Virginia Junior College
Similar Profiles
DONNA MITCHELLDONNA MITCHELL
Support Worker at Self EmployedSupport Worker at Self Employed
Dale McBrideDale McBride
Vintage Reseller at Self EmployedVintage Reseller at Self Employed
Mounaguru VisuvalingamMounaguru Visuvalingam
Technician at self employedTechnician at self employed
Brayan Ruiz BarrazaBrayan Ruiz Barraza
Machine Operator/General Laborer at Self EmployedMachine Operator/General Laborer at Self Employed
Emily AmmerEmily Ammer
Sales Lead at Loft OutletSales Lead at Loft Outlet