Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Interests
Timeline
Generic
Heather Divine

Heather Divine

San Pablo,United States

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively in fast-paced environments. Recognized for a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. Skilled in collaborating with diverse teams to drive success. Seeking a role that allows for creativity and passion to flourish.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Operational Manager

Splendid
04.2024 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch the attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine the company's product offerings.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Registered Behavioral Technician

BM Behavioral Center
08.2023 - 04.2024
  • Implemented behavior intervention plans under the supervision of Board Certified Behavior Analysts (BCBA) to help individuals with developmental disabilities improve their social, communication, and daily living skills.
  • Conducted functional behavior assessments and collected data to analyze behavior patterns and to develop intervention strategies.
  • Assisted in implementing behavior intervention plans to improve the social, behavioral, and adaptive functioning of clients with autism spectrum disorder.
  • Documented and maintained accurate records of client progress, behaviors, and interventions, ensuring compliance with legal and ethical standards, as well as organizational policies and protocols.
  • Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.

ALL STAR: Trained New Hires

MOD PIZZA
08.2021 - 06.2023
  • Versatile professional with strong problem-solving skills and a history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating a collaborative environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Gained strong leadership skills by managing projects from start to finish.
  • Managed the hustle and bustle of lunch and dinner time rush, cooking well over 100 pizzas.

Team Member

Jamba Juice
04.2021 - 08.2021
  • Contributed to the overall efficiency of the team by effectively multitasking and prioritizing tasks to meet deadlines.
  • Demonstrated strong teamwork skills by collaborating with team members to complete tasks and achieve goals in a fast-paced retail environment.
  • Provided excellent customer service by assisting customers with inquiries, resolving issues, and ensuring a positive shopping experience.
  • Maintained a clean and organized work area, contributing to a safe and productive environment for team members and customers.
  • Adapted quickly to new protocols and procedures, readily taking on additional responsibilities as needed.

Bakery Clerk-Key Holder

Cinnaholic Berkeley Location
09.2019 - 10.2020
  • Assisted in the preparation and production of baked goods, including mixing batter, shaping dough, and decorating cakes.
  • Ensured the bakery section remained clean, organized, and well-stocked at all times, including rotating and replenishing products to maintain freshness.
  • Operated bakery equipment such as ovens, mixers, and slicers, following all safety and sanitation procedures to maintain a safe working environment.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.

Grocery and Vitamin Clerk

Williams Natural Food
10.2017 - 09.2019
  • Responsible for processing and handling cash and credit transactions accurately and efficiently at the checkout counter.
  • Assisted customers in locating and selecting grocery and vitamin products, providing knowledgeable recommendations in line with their dietary needs and preferences.
  • Conducted inventory management, including monitoring product expiration dates, restocking shelves, and placing orders to maintain adequate stock levels.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained cleanliness and sanitation standards.

Cashier Clerk

Dollar Tree
05.2017 - 10.2017
  • Maintained a clean and organized checkout area, including stocking merchandise and arranging displays to enhance customer experience.
  • Restocked and organized merchandise in front lanes.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Greeted customers entering store and responded promptly to customer needs.

Education

Associates Transfer - Psychology

Contra Costa College
San Pablo, CA
05.2026

High School Diploma - Psychology

Pinole Valley High School
Pinole, CA
06.2016

Skills

  • Effective communicator
  • Flexible problem-solving
  • Team-oriented
  • Strategic problem-solving
  • Goal-oriented
  • Strategic delegation skills
  • Collaborative decision-making
  • Proficient in organizational coordination
  • Resource allocation oversight
  • Execution and planning
  • Safety regulation adherence

Certification

RBT Registered Behavioral Technician, 2023-10-01

Hobbies and Interests

  • Hiking
  • Spending time with my dogs.
  • Holistic Healing
  • Thrifting
  • Jewelry crafting
  • Decorating
  • Trying new things

Interests

  • Youth Development Programs
  • Food Tourism
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Mindfulness Practices
  • Swimming
  • Kayaking
  • Fashion and Style
  • Wine Tasting
  • Getting involved in local advocacy groups to promote positive change in the community
  • Personal Development and Self-Improvement

Timeline

Sales Operational Manager

Splendid
04.2024 - Current

Registered Behavioral Technician

BM Behavioral Center
08.2023 - 04.2024

ALL STAR: Trained New Hires

MOD PIZZA
08.2021 - 06.2023

Team Member

Jamba Juice
04.2021 - 08.2021

Bakery Clerk-Key Holder

Cinnaholic Berkeley Location
09.2019 - 10.2020

Grocery and Vitamin Clerk

Williams Natural Food
10.2017 - 09.2019

Cashier Clerk

Dollar Tree
05.2017 - 10.2017

Associates Transfer - Psychology

Contra Costa College

High School Diploma - Psychology

Pinole Valley High School

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