Heather Dodson
Ore City
Summary
Experienced administrative assistant with a background in medical records organization and appointment scheduling. Known for effective communication, confidentiality, and time management, contributing to efficient operations and the development of personalized care plans.
Overview
17
17
years of professional experience
Work History
Family Caregiver
Self-employed
Ore City
04.2023 - Current
- Managed complex schedules, deadlines, and documentation while balancing multiple priorities.
- Communicated efficiently with schools, healthcare providers, and service organizations.
- Maintained a clean and safe living environment for the family at all times.
- Assisted with personal hygiene needs including toileting and incontinence care.
- Encouraged physical activity through walks outside or simple exercises indoors.
- Provided emotional support and encouragement to family members who were ill or disabled.
- Provided companionship to family members by engaging in conversation, playing games, or reading books.
- Developed meaningful relationships with family members through active listening and empathy.
- Assessed individuals' needs and developed individualized care plans.
Administrative Assistant
Perry Reed & CO
Longview
08.2017 - 04.2023
- Assisted in maintaining files, records, and databases for efficient information retrieval.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and internal staff members.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occurred in employee or client status.
- Collected and organized documents promptly to meet all deadlines.
Legal Assistant-Medical Records
Law Office of Mary Lou Tevebaugh
Longview
01.2012 - 08.2016
- Organized and maintained medical records to ensure accuracy and accessibility for legal proceedings.
- Maintained client confidentiality in all matters.
- Answered phones promptly while providing courteous customer service.
- Executed clear communication between clients and attorneys to ensure understanding of case progress.
- Organized legal documents in company filing systems and databases.
- Ensured that all paperwork was properly filed according to established procedures.
- Updated databases with new information received from attorneys or clients.
- Prepared legal documents and correspondence for attorney review.
- Assisted in client communication, scheduling meetings, and managing calendars.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Greeted clients upon arrival at office and provided assistance as needed.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Cashier
Chic-Fil-A
Longview
05.2009 - 01.2012
- Processed customer transactions efficiently and accurately.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of the dining and kitchen areas.
- Handled cash, credit, and mobile payments securely.
- Worked together with team members to enhance service speed.
- Resolved customer inquiries and concerns promptly.
- Stocked the shelves with supplies when needed.
- Performed other duties as assigned by management.
- Trained new staff on work procedures and service standards.
Education
High School Diploma -
Pine Tree High School
Longview, TX05-2011
Skills
- Customer service
- Microsoft Excel
- Data entry
- Record keeping
- Schedule management
- Care plan development
- Appointment scheduling
- Document management
- Medical record organization
- Time management
- Information retrieval
- Confidentiality maintenance
References
References available upon request.
Timeline
Family Caregiver
Self-employed
04.2023 - Current
Administrative Assistant
Perry Reed & CO
08.2017 - 04.2023
Legal Assistant-Medical Records
Law Office of Mary Lou Tevebaugh
01.2012 - 08.2016
Cashier
Chic-Fil-A
05.2009 - 01.2012
High School Diploma -
Pine Tree High School