Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Doggett

Hampton,AR

Summary

Accomplished Professional Dog Groomer and Veterinary Assistant with a proven track record at Doggie Divas and Veterans Hospital, respectively. Expert in animal grooming and behavior, enhancing customer satisfaction and safety. Skilled in client communication and sanitation protocols, significantly contributing to business growth and operational efficiency. Demonstrated ability to exceed client expectations through high-quality service and effective appointment scheduling.

Overview

22
22
years of professional experience

Work History

Dog Groomer

O'fallon Vet
04.2019 - 07.2022
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.

Meat Department Associate

SpurValu
07.2017 - 10.2021
  • Assisted customers with special requests, such as custom cuts or specific preparation instructions, enhancing their shopping experience.
  • Ensured accurate pricing through consistent label verification and updates on meat products.
  • Maximized product freshness by consistently monitoring inventory levels and rotating stock accordingly.
  • Reduced shrinkage rates by conducting regular audits of perishable items, ensuring proper storage conditions were met.
  • Kept up-to-date on industry trends and market fluctuations to better anticipate consumer demands and ensure stock availability.
  • Contributed to team efficiency, assisting with unloading deliveries and stocking shelves in a timely manner.

Professional Dog Groomer

Doggie Divas/ Owner
02.2010 - 05.2016
  • Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
  • Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
  • Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
  • Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
  • Promoted a safe working environment by enforcing company safety guidelines among team members consistently.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
  • Helped develop marketing strategies aimed at attracting new clientele through targeted promotions and incentives based on customer needs analysis.
  • Contributed to business growth by actively promoting salon services through social media engagement and positive word-of-mouth referrals from satisfied clients.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.

Cashier

Walmart
02.2000 - 08.2003
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.

Education

No Degree -

Texarkana College
Texarkana, TX
02.2007

GED -

D'Iberville High School
D'Iberville, MS
05.2003

Skills

  • Animal Behavior
  • Appointment Scheduling
  • Client Communication
  • Reception duties
  • Sanitation protocols
  • Physical Examinations
  • Parasite control
  • Preventative Care
  • Cleaning and sanitizing
  • Animal Safety
  • Animal Grooming
  • Customer Service

Timeline

Dog Groomer

O'fallon Vet
04.2019 - 07.2022

Meat Department Associate

SpurValu
07.2017 - 10.2021

Professional Dog Groomer

Doggie Divas/ Owner
02.2010 - 05.2016

Cashier

Walmart
02.2000 - 08.2003

No Degree -

Texarkana College

GED -

D'Iberville High School

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Heather Doggett