Heather Doiron
Louisville,KY
Summary
Dedicated Community Manager with 14 years of student housing experience, known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
14
14
years of professional experience
Work History
Community Manager
CREI Management, LLC
02.2019 - Current
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Evaluated property conditions and recommended improvements.
- Responded to Common Area Maintenance (CAM) inquiries.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Implemented property management systems to support community and expertly handle diverse needs.
- Maximized rental income while minimizing expenses through effective planning and control.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Kept properties in compliance with local, state, and federal regulations.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Enhanced online community engagement by creating and implementing tailored content strategies.
- Collected and maintained careful records of rental payments and payment dates.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
Community Manager
Asset Living
12.2016 - 02.2019
Leasing & Marketing Manager
EdR
08.2015 - 12.2016
- Managed leasing Specialist, providing guidance and support to enhance their professional development and performance outcomes.
- Managed Receptionists in three (3) properties, providing guidance and support to professional development and performance outcomes.
- Facilitated communication with University of Louisville athletic departments to coordinate housing assignments.
- Executed housing assignments for 1200+ beds over four (4) properties.
- Worked in partnership with University of Louisville Engineering Speed School - Living Learning Community (LLC) requirements and assignments.
- Planned resident events creating community engagement.
- Planned and executed Community Park 10-year anniversary celebration.
- Membered multiple committees to include Sustainability, Professional Development, Housing Exemptions and Smile Squad.
Resident Services Manager
EdR
09.2012 - 08.2015
- Oversaw daily operations of the Resident Services Department, ensuring smooth functioning at all times.
- Collected and maintained careful records of rental payments and payment data by processing EFT ledgers received by the Bursar's Office.
- Membered Housing Exemptions committee.
- Assisted Residence Hall Director in programming, creating community engagement.
- Assisted in facilitating a new amenity, overseeing from inception to completion.
- Assisted Leasing & Marketing Manager in planning and execution of Kurz Hall 10-year anniversary celebration.
Receptionist
EdR
04.2010 - 09.2012
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Oversaw property work order distribution, executed completion records.
- Assisted company employees with summer conferences.
- Assisted company employees with coordination of University of Louisville - Southern Police Institute (SPI) housing needs.
Education
High School Diploma -
Jeffersontown High School
Louisville, KY05.1995
Skills
- Customer service-focused
- Market tracking
- Community Engagement
- Team Development
- Communication
- Adaptability
- Goal oriented
Accomplishments
2023: CREI - Net Operating Income Award - Trifecta Apartments
2022: CREI - Manager of the Year Award - Trifecta Apartments
2013: EdR - Professional Staff Member of the Year - ULH, Inc/University Of Louisville Campus Housing
2011: EdR - New Professional Staff Member of the Year - ULH, Inc/University of Louisville Campus Housing
Timeline
Community Manager
CREI Management, LLC
02.2019 - Current
Community Manager
Asset Living
12.2016 - 02.2019
Leasing & Marketing Manager
EdR
08.2015 - 12.2016
Resident Services Manager
EdR
09.2012 - 08.2015
Receptionist
EdR
04.2010 - 09.2012
High School Diploma -
Jeffersontown High School
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