Heather Dollar
Anderson,IN
Summary
Conscientious Case Manager with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Experienced in working with both adults and youth and able to adapt to client's needs to facilitate success.
Overview
4
4
years of professional experience
Work History
Career Services Advisor
Interlocal Association
2023.03 - Current
- Advising individuals on job search strategies, resume development and interviewing.
- Promoting employment opportunities through online postings, onsite employer visits, public job fairs and other effective resources.
- Developing career and education plans based on individual needs.
- Counseling clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Maintaining case files and documented actions.
- Identifying accessible sources for vocational, educational and training programs to enhance client job skills and achieve employment goals.
- Assessing clients for eligibility and appropriateness in regards to funding.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Homemaker
Lifeline Youth & Family Services
2021.11 - 2023.03
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Conducted in-home visits to provide supportive services.
- Managed caseload to satisfy multiple clients with diverse needs.
- Developed partnerships with community organizations to expand services and referrals.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Worked closely with youth clients to improve life skills.
State Eligibility Consultant
State Of Indiana - DFR
2019.11 - 2021.10
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Education
High School Diploma -
Madison Heights High School
AndersonSkills
- Case Planning and Management
- Community Resources
- Conflict Resolution
- Program Eligibility
- Documentation Accuracy
- Time Management
- Client Empowerment
- Verbal and Written Communication
- Career Guidance
- Organizational Abilities
- Behavioral Skills Development
- Social Work
Timeline
Career Services Advisor
Interlocal Association
2023.03 - Current
Homemaker
Lifeline Youth & Family Services
2021.11 - 2023.03
State Eligibility Consultant
State Of Indiana - DFR
2019.11 - 2021.10
High School Diploma -
Madison Heights High School
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