Heather Dollins
Edwardsburg,MI
Summary
I am proactive at scheduling, assessing company needs and clients. I am accomplished in hiring, developing and motivating employees.
Successful at building rapport at all levels and resolving issues smoothly.
I am a go-to for all staff as I build positive relationships and support all staff and clients with care.
Overview
9
9
years of professional experience
Work History
Human Resources Manager/Lead Scheduler
All About you Homecare
Edwardsburg, MI
03.2015 - Current
- Created job postings, tracked applicants and maintained applicant database.
- Conducted client assessments, identified care needs, and provide ongoing support.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Provided support in resolving scheduling conflicts between employees.
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Effectively communicated with team members regarding their shifts and any changes that may arise.
- Responded promptly to all clients inquiries regarding services, availability and schedule changes.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
Education
Associate of Science - Occupational Therapy Assistance
Southwestern Michigan College
Dowagiac, MISkills
- Organizational Development
- Staff Management
- Employee Relations
- Policy Enforcement
- Recruitment and hiring
- Background Checks
- Employee support
Affiliations
- I have a passion for real estate and enjoy fix and flips with my S/O, more recently building a barndominium as a hopeful proof of concept
- I attend skill building meetings as well as real estate meet ups to network and gain knowledge
- I stay very active in my personal life and is something I enjoy
References
References available upon request.
Timeline
Human Resources Manager/Lead Scheduler
All About you Homecare
03.2015 - Current
Associate of Science - Occupational Therapy Assistance
Southwestern Michigan College
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