Heather Domblewski
Buffalo,NY
Summary
Accomplished Assistant Manager at Aerie by American Eagle, adept in team leadership and money handling, significantly reduced staff turnover rates through effective staff management and motivation. Leveraged decision-making and customer service skills to enhance store operations and customer satisfaction, achieving optimal profitability and growth.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Aerie By American Eagle
Cheektowaga, NY
10.2022 - Current
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Store Manager
Aeropostale
Cheektowaga, NY
11.2021 - 10.2022
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Pink Manager
Victoria's Secret & PINK
Cheektowaga, NY
08.2019 - 10.2021
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
- Evaluated employee performance regularly, providing constructive feedback and coaching as needed.
- Created and enforced detailed organization processes to increase quality and service standards.
- Promoted a culture of continuous improvement by encouraging employee suggestions for process enhancements.
Stock Manager
Buckle
Cheektowaga, NY
07.2018 - 08.2019
- Set up displays of merchandise to market new products to customers.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Collaborated closely with sales teams to ensure adequate stock levels based on customer demands and seasonal trends.
- Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
Assistant Store Manager
Justice Tween Brands
Cheektowaga, NY
05.2012 - 06.2019
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Sales Associate
JCPenney
Cheektowaga, NY
09.2007 - 04.2012
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate Of Business Administration - Business Administration And Management
05.2013
Bachelor Of Applied Arts - Fashion Marketing
05.2012
- Business strategy in the fashion industry
- Fashion marketing, color and textile theory, and consumer behavior
- How to analyze former and current consumers' purchasing behaviors to promote and market
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Time management
- Team motivation
- Goal setting
- Staff management
- Workload management
Timeline
Assistant Manager - Aerie By American Eagle
10.2022 - Current
Store Manager - Aeropostale
11.2021 - 10.2022
Pink Manager - Victoria's Secret & PINK
08.2019 - 10.2021
Stock Manager - Buckle
07.2018 - 08.2019
Assistant Store Manager - Justice Tween Brands
05.2012 - 06.2019
Sales Associate - JCPenney
09.2007 - 04.2012
Villa Maria College - Associate Of Business Administration, Business Administration And Management
Villa Maria College - Bachelor Of Applied Arts, Fashion Marketing