Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Heather Dominick

Hammond

Summary

Qualified Inside Sales Representative with proven track record in building strong client relationships and driving sales growth. Successfully increased customer satisfaction through tailored solutions and effective communication. Demonstrated expertise in lead generation and closing deals, leveraging negotiation and CRM skills.

Overview

13
13
years of professional experience

Work History

Inside Sales Representative

Axiva
06.2025 - 09.2023
  • Developed new business and expanded current account opportunities in the Southeast Region.
  • Called on and built relationships in Oncology/Hematology, Immunology, Neurology, and Rheumatology.
  • Promoted Immunosuppressants, Immunoglobin, Biologics, and Antibiotics.

Specialty Sales Account Manager

Superior Biologics
06.2021 - 09.2023
  • Developed new business and expanded current account opportunities in the Southeast Region.
  • Called on and built relationships in Oncology/Hematology, Immunology, Neurology, and Rheumatology.
  • Promoted Immunosuppressants, Immunoglobin, Biologics, and Antibiotics.
  • Achieved 125% of sales target by strategically identifying and targeting high-value customers utilizing HMS data, Sales Force, mapping software, and cold calling.
  • Provided in-depth product education to Physicians, Physician Assistants, Nurse Practitioners, and staff along with other referral coordinators and key decision-makers, resulting in improved product knowledge and increased sales.
  • Partnered with cross-functional teams and reps to execute product launch strategies, resulting in successful product launches and increased market share.
  • Knowledgeable in all aspects of reimbursement (Medicare, Medicaid, Commercial, 3rd party payers).
  • Recognized as a high performer by executing marketing plans resulting in a 25% increase in sales.
  • President Club Winner.

Rare Disease Account Manager

OptumRx
07.2015 - 01.2021
  • 2020 Century Award Winner.
  • 2019 Chosen by VP of sales for Briova Community Pilot Program to increase customer satisfaction.
  • 2019 Half Century Award Winner for achieving over 50,000 grams dispensed in six months.
  • 2018 Chosen by VP of sales to sit on IG Summit board to help facilitate Salesforce and prospecting new business.
  • 2017 Half Century award for achieving over 50,000 grams.
  • 2017 Top Performer Award.
  • 2016 President Club Winner.
  • 2016 Rising Star Award.
  • Worked to develop and grow sales opportunities in Oncology/Neurology, Allergy & Immunology, GI, and HPC’s along the Southeast Region.
  • Identified high volume physician offices and provided in-services to these accounts to sell immunoglobulin products, biologics, antibiotics, and other infusible medications.
  • Developed and implemented a strategic business plan marketing for OptumRx/Briova products.
  • Demonstrated account management for buy and bill products.
  • Research territories to develop and analyze new leads.
  • Knowledgeable with the use of Salesforce, CRM, and working cross functionally.
  • Recognized as a high performer that consistently exceeded sales goals by more than 135% of quota.
  • Served on community engagement committee and sales advisor board to improve customer satisfaction.

Specialty Sales Account Manager

Specialty Therapeutics
05.2013 - 05.2015
  • Sales Account Manager for Specialty Clinics, Hospitals, Infusion Suites.
  • Startup Specialty Pharmacy.
  • Worked to effectively market Allergy & Immunoglobin, Neurology, Rheumatology, Dermatology pharmaceuticals.
  • Placed sales calls to healthcare professionals to set up in-service and promotion of pharmaceutical products.
  • Attended lunches and events to provide in-service on product knowledge and identify patient’s needs.
  • Implemented ongoing quarterly business plan to focus on key accounts.
  • Obtained patient referrals and assisting the pharmacy in processing the referrals with insurance companies.
  • Handled denials and appeals with insurance companies.
  • Collaborate with team in hiring and training infusion nurses.
  • Assisted in building an online EMR database system.
  • Patient Advocate, which included finding funds for patients via patient assistance programs.
  • Served as team captain of the Myasthenia Gravis walk which helped raised a generous amount of money for the Myasthenia Gravis Foundation.

Marketer

Synergy Home Health
01.2011 - 01.2013
  • Managed 82 patients in St Tammany Parish.
  • Supervised and managed 5 LPN’s & 3 CNA’s.
  • Overseen patients at 3 ALF’s.
  • Experienced in Start Of Care, Resumption of Care, Re-Cert, Discharge, Transfer, and Skilled Nursing Field Visits.
  • Provide skilled nursing care to patients in a home setting.
  • Assess home health patients to identify the physical, psycho-social, and environmental needs.
  • Implement/develop/document the plan of care to ensure quality and continuity of care for patients.
  • Educating patients and caregivers.

Education

Bachelor’s Degree -

University of Phoenix
05.2023

Associate Degree - Nursing/Registered Nurse

Excelsior College
Albany, New York
12.2012

Skills

  • Exceptional customer service
  • Communication
  • Product knowledge
  • Relationship building
  • Sales expertise
  • Negotiation
  • Prospecting
  • CRM Proficiency
  • Lead generation
  • Attention to detail

Accomplishments

  • Sustained 15% annual sales growth for five consecutive years by introducing innovative sales and marketing techniques.
  • Surpassed annual quota by 120%.
  • Established a customer base of 50 accounts for newly-created division in six months.
  • Maintained a 95% customer retention rate.

Timeline

Inside Sales Representative

Axiva
06.2025 - 09.2023

Specialty Sales Account Manager

Superior Biologics
06.2021 - 09.2023

Rare Disease Account Manager

OptumRx
07.2015 - 01.2021

Specialty Sales Account Manager

Specialty Therapeutics
05.2013 - 05.2015

Marketer

Synergy Home Health
01.2011 - 01.2013

Associate Degree - Nursing/Registered Nurse

Excelsior College

Bachelor’s Degree -

University of Phoenix