Summary
Overview
Work History
Education
Skills
Timeline
Barista

Heather Dondlinger

De Pere,WI

Summary

Highly-motivated individual with in-depth knowledge and progressive experience in dental practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader with Dentists adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.

Overview

21
21
years of professional experience

Work History

Dental Office Manager

Midwest Dental
01.2008 - Current
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Supervised and led team of dental hygienists and support staff.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Patient Care Coordinator

Dental Associates
12.2002 - 12.2007
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Delivered excellent patient experiences and direct care.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Resolved customer complaints using established follow-up procedures.

Education

Associate of Arts - Healthcare Administration/Medical Records

University of Phoenix
Online
07.2011

Skills

  • Implementation Guidance
  • Customer Accounts Management
  • Medical Records Management
  • Professional Correspondence
  • Customer Service Management
  • Handling Complaints
  • High-Volume Environments
  • Workflow Coordination
  • New Hire Orientation
  • Accounts Payable and Accounts Receivable
  • Claim Verifications
  • Employee Performance Evaluations

Timeline

Dental Office Manager

Midwest Dental
01.2008 - Current

Patient Care Coordinator

Dental Associates
12.2002 - 12.2007

Associate of Arts - Healthcare Administration/Medical Records

University of Phoenix

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Heather Dondlinger