Heather Donegal-Devlin
Cambria Heights,New York
Summary
Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.
Overview
23
23
years of professional experience
Work History
Associate Director of Federal Sales
Leadership Connect Inc.
06.2022 - 11.2023
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
- Spearheaded the development and launch of a new product line, leading to increased market share and customer satisfaction.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
Account Manager, Nonprofit Organizations
Leadership Connect Inc
12.2021 - 06.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Client Success Manager
Leadership Connect Inc
04.2019 - 12.2021
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined communication between clients and internal teams for smoother project execution.
- Developed strong relationships with key stakeholders, fostering long-term partnerships and loyalty.
- Analyzed client feedback to identify areas of improvement for product offerings and services.
Customer Service Representative
Leadership Connect Inc
07.2000 - 04.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Arts - Marketing Management And Research
Pace University
New York, NYSkills
- Strategic Leadership
- Project Management
- MS Office
- Team Collaboration and Leadership
- Critical Thinking
- Client Relationship Management
Timeline
Associate Director of Federal Sales
Leadership Connect Inc.
06.2022 - 11.2023
Account Manager, Nonprofit Organizations
Leadership Connect Inc
12.2021 - 06.2022
Client Success Manager
Leadership Connect Inc
04.2019 - 12.2021
Customer Service Representative
Leadership Connect Inc
07.2000 - 04.2019
Bachelor of Arts - Marketing Management And Research
Pace University
Similar Profiles
Calvin BrownCalvin Brown
Business Analyst at Aero Connect / Aero Connect Engine StandsBusiness Analyst at Aero Connect / Aero Connect Engine Stands
Kenneth MojanagaKenneth Mojanaga
Head of Software Engineering at Connect Group - Fuel ConnectHead of Software Engineering at Connect Group - Fuel Connect
Thabisile Mabel NgobeseThabisile Mabel Ngobese
Receptionist at Connect (Cash Connect)Receptionist at Connect (Cash Connect)
Albert AcostaAlbert Acosta
EMT at SeniorCare EMSEMT at SeniorCare EMS
Oludotun MartinsOludotun Martins
Direct Sales Representative at Charter Communications ''Spectrum''Direct Sales Representative at Charter Communications ''Spectrum''