Heather Donenko
Phoenix,AZ
Summary
Dynamic Internet Sales Manager with proven success at Courtesy Chevy, leveraging digital marketing and negotiation skills to boost online sales and enhance customer satisfaction. Expert in lead generation and team leadership, consistently exceeding sales targets while fostering strong client relationships and implementing effective CRM strategies for streamlined operations.
Overview
22
22
years of professional experience
Work History
Internet Sales Manager
Courtesy Chevy
04.2024 - Current
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
- Trained sales staff on company procedures and salesmanship.
- Trained new hires on internal systems and processes, ensuring smooth integration into the sales team.
- Negotiated contracts with online marketplaces, expanding company's digital footprint.
- Implemented CRM tools to better track customer interactions and sales opportunities.
Internet Sales Consultant
Peoria Nissan
04.2023 - 03.2024
Internet Sales Manager
Bell Honda
01.2017 - 03.2023
Internet Sales Consultant
Peoria Nissan
04.2015 - 04.2017
- Utilized social media channels effectively to engage with potential customers, promoting brand awareness while also answering product-related questions.
- Negotiated contracts with clients, securing mutually beneficial terms while maximizing profitability for the company.
- Collaborated with cross-functional teams to ensure timely delivery of products and resolve any post-sale issues.
- Increased overall sales revenue by consistently meeting or exceeding monthly targets through effective time management and prioritization.
- Streamlined communication with clients by utilizing CRM software to track interactions and maintain detailed records.
- Enhanced sales performance by diligently following up on leads and maintaining a consistent pipeline of prospects.
- Delivered engaging product demonstrations via online platforms, effectively showcasing features and benefits while addressing client concerns.
- Established long-term relationships with clients, resulting in repeat business and increased referral rates.
Sales Associate
Bell Honda
03.2003 - 04.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Respiratory Therapy -
Mansfield University of Pennsylvania
Mansfield, PA06.1997
Graduate Certificate - College Prep
Waverly Highschool
Waverly Ny06.1994
Skills
- Team leadership qualities
- Online sales techniques
- Appointment scheduling
- Digital marketing
- Social media marketing
- Staff coaching
- Inbound call management
- Lead generation strategies
- Price quoting
- Negotiation
- Cold calling
- Lead prospecting
Timeline
Internet Sales Manager
Courtesy Chevy
04.2024 - Current
Internet Sales Consultant
Peoria Nissan
04.2023 - 03.2024
Internet Sales Manager
Bell Honda
01.2017 - 03.2023
Internet Sales Consultant
Peoria Nissan
04.2015 - 04.2017
Sales Associate
Bell Honda
03.2003 - 04.2015
Respiratory Therapy -
Mansfield University of Pennsylvania
Graduate Certificate - College Prep
Waverly Highschool
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