Heather Donovan
Lewiston,ID
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Instructional Aide
Irwin Academy Elementary School
Victorville, CA
08.2021 - Current
- Supported student learning objectives through personalized and small group assistance.
- Provided support during classes, group lessons and classroom activities.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Provided support to help students with special needs learn and grow.
Administrative Assistant
Advanced Performance / RBJI Inc.
Hesperia, CA
01.2014 - 08.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Coached new employees on administrative procedures, company policies and performance standards.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment, billing for all jobs.
- Tracked all inventory in excel spread sheets of pipe coming in and out of the yard.
Secretary
Alpha Omega Plumbing
Hesperia, Ca
03.2013 - 01.2014
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
Medical Assistant
Eastbluff Urgent Care
Newport Beach, CA
11.2011 - 02.2012
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Bachelor of Science - Nursing
Victor Valley College
Victorville, CA01.2024
Medical Assisting
Concorde Career College
Garden Grove, CA10.2011
High School Diploma -
Bay Bay High
Costa Mesa06.2010
Skills
- Reading and Writing Support
- Computer and Microsoft Office Skills
- Collaborative and Team-Oriented
- Individualized Educational Plans
- Group and Individual Instruction
- Classroom Management
- QuickBooks Expertise
- Inventory System
- Data Entry Documentation
Timeline
Instructional Aide
Irwin Academy Elementary School
08.2021 - Current
Administrative Assistant
Advanced Performance / RBJI Inc.
01.2014 - 08.2021
Secretary
Alpha Omega Plumbing
03.2013 - 01.2014
Medical Assistant
Eastbluff Urgent Care
11.2011 - 02.2012
Bachelor of Science - Nursing
Victor Valley College
Medical Assisting
Concorde Career College
High School Diploma -
Bay Bay High
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