Heather Dooley
Hale Center,TX
Overview
24
24
years of professional experience
Work History
Cattle Clerk
Cactus Operating, Ltd.
Hale Center, TX
01.2010 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Customer Service Representative
Winn Dixie Supermarket
Wichita Falls, TX
01.2001 - 01.2002
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply, in store safe.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Oversaw daily operations of cashier department, ensuring compliance with company policies and procedures.
- Self-motivated, with a strong sense of personal responsibility.
Manager
Rip Griffin
Lubbock, TX
01.2005 - 01.2010
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Manager
SUBWAY®Restaurants
Lubbock, TX
01.2004 - 01.2005
- Accomplished multiple tasks within established timeframes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Established and managed team schedules and shift assignments.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored food inventory and supplies to prevent waste.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Cleaner
Bozro Service's
Lubbock, TX
01.2003 - 01.2004
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Timeline
Cattle Clerk
Cactus Operating, Ltd.
01.2010 - Current
Manager
Rip Griffin
01.2005 - 01.2010
Manager
SUBWAY®Restaurants
01.2004 - 01.2005
Cleaner
Bozro Service's
01.2003 - 01.2004
Customer Service Representative
Winn Dixie Supermarket
01.2001 - 01.2002