Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Dotson

Spotsylvania,VA

Summary

Experienced, honest and responsible customer service rep, in search for the position with progression and chances where I will use my energy, creativity and multi-tasking skills.

Overview

18
18
years of professional experience

Work History

Fast Food Crew Trainer

McDonald's
01.2017 - 09.2023
  • Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
  • Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
  • Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
  • Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
  • Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Maintained a clean dining area for guests, ensuring a positive experience with every visit.
  • Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
  • Boosted sales by upselling menu items, suggesting popular choices, and promoting limited-time offers.
  • Maintained high standards of cleanliness and hygiene, ensuring compliance with health and safety regulations.
  • Boosted customer service scores, attentively addressing and resolving customer complaints.

Part-Time Teller

PNC BANK
08.2012 - 11.2012
  • Each day I performed a set of regular procedures, as well as a variety of customer requests and transactions, including, but not limited to: check cashing and deposits, loan payments, product explanations and being able to identify opportunities to refer to the sales partners within the branch

Overnight Stocker

Walmart
08.2011 - 08.2012
  • As an overnight stocker, I was responsible for pulling out all merchandise from the stock room and transport it to the proper department
  • Sort all freight items into proper isles and stock shelves accordingly
  • Transport all trash to the baler and make a bale if needed
  • Cleaning and zoning my work area after all work is complete
  • Report to manager on duty to inquire about my assistance needed in other areas of the store
  • I am self managed and require very little to no supervision to complete my daily duties
  • I have worked in several departments which include electronics, health and beauty, soft lines ( clothing ), domestics, stationary, fabrics and crafts, and groceries
  • I also have training using the Telzon to assist in creating manual picks and binning in the stock room
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Maintained neat, organized stockroom free of hazards.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.

Caregiver

Public Partnership
04.2011 - 08.2011
  • Provide assistance in the overall daily care of elderly patient
  • Assist in daily activities such as feeding, bathing, restroom visits and distribution of medications
  • Light house cleaning and laundry as needed
  • Cook meals daily and transport to medical facilities for testing and appointments
  • Pick up medications and/or medical equipment required
  • Participate in keeping the patient active with daily exercise and activities such as card games, board games, walks, etc
  • Attend weekly visits with counselors and/or nurse to communicate weekly accomplishments and goals

Internet Support Technician

Geico
01.2007 - 04.2011
  • While working in the internet department, I was responsible for answering all incoming phone calls on a multi-line phone system
  • I assisted policyholders with step by step instructions to retrieve their user id and passwords to log into their online account
  • I also assist the policyholder in making changes to their policy online such as adding coverage’s, signing electronic documents and printing out identification cards
  • My duties also included replying to incoming emails from policyholders, update account information such as telephone numbers and email address in database
  • I worked in a fast paced environment while multi tasking with little supervision throughout the day
  • I was ranked in the top 10 members of my team and had 100% with customer interaction
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.

Sales Associate

Dress Barn
01.2006 - 01.2007
  • Greet customers upon arrival and offer assistance
  • Inform customer of current sales and promotions
  • Provide assistance finding the correct size, style and/or color needed
  • Set up items in dressing room for fittings
  • Performed all cashier duties and open/close functions which include balancing out the cash drawer, make deposit and run necessary reports
  • Clean store at end of each shift to include, vacuuming, dressing rooms, mirrors, clothing, etc
  • I was one of the top sellers in a seasonal contest for selling the most sweaters and suits

Education

GED -

Craven Community College
Havelock, NC
03-2005

Skills

  • Stocking shelves
  • Stock rotation
  • Pallet jack operation
  • Product restocking
  • Heavy lifting
  • Stock replenishment
  • Label reading
  • Handheld scanner use
  • Order picking
  • Efficient movement
  • Shelf organization
  • Moving merchandise

Timeline

Fast Food Crew Trainer

McDonald's
01.2017 - 09.2023

Part-Time Teller

PNC BANK
08.2012 - 11.2012

Overnight Stocker

Walmart
08.2011 - 08.2012

Caregiver

Public Partnership
04.2011 - 08.2011

Internet Support Technician

Geico
01.2007 - 04.2011

Sales Associate

Dress Barn
01.2006 - 01.2007

GED -

Craven Community College

Similar Profiles

CREATE PROFILE
Heather Dotson