Heather Dougherty

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.

• Paid attention to detail while completing assignments.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.
• Learned and adapted quickly to new technology and software applications.

• Maintained confidential records and documentation in [Type] database.
• Attended and participated staff meetings and training seminars.
• Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
• Mentored new staff members as they navigated the complexities of family services work; sharing knowledge and expertise to enhance overall team performance.
• Safeguarded children''s welfare through thorough risk assessments and timely interventions in high-risk cases.
• Promoted community resources to families, assisting them in accessing necessary services for their specific needs.
• Contributed to program development, implementing new initiatives to better meet the evolving needs of families served.
• Established strong partnerships with community organizations; working together to address systemic issues affecting families in the region.
• Maximized client engagement through proactive outreach efforts, including home visits, phone calls, and written correspondence.
• Expedited permanency planning for children in foster care through diligent case management and effective collaboration with legal stakeholders.
• Offered family crisis intervention to manage conflict and identify peaceful resolutions.
• Fostered positive connections between youth and caregivers by coordinating mentorship programs focused on relationship-building activities.
• Strengthened relationships among families by facilitating group sessions and providing conflict resolution support.
• Facilitated successful reunification's between children and their birth parents through consistent support and evidence-based interventions.
• Collaborated with multidisciplinary teams to address complex family situations and deliver comprehensive care.
• Conducted in-home individual and family counseling sessions to help clients achieve goals and gain insight.
• Facilitated monthly parenting groups to strengthen parenting abilities and provide access to knowledge and skills to encourage positive environments.
• Identified and reported signs and symptoms of violence, abuse and neglect for immediate intervention and remediation.
• Conducted intake interviews and completed [Type] assessments to understand client needs and discover issues that affect treatment.
• Reduced barriers to service access for non-English speaking clients by providing translation assistance when needed or coordinating interpreter services during meetings or appointments.
• Administered case management for dependant children to provide counseling and formulate treatment plans to determine long-term placement.
• Evaluated program effectiveness utilizing data-driven approaches; identifying areas for improvement while celebrating successes achieved.
• Demonstrated commitment to professional growth by attending relevant trainings, workshops, and conferences; continuously updating skills and knowledge within the family services field.
• Planned and participated in off-site and on-site client events and activities.
• Empowered clients by delivering educational workshops on parenting skills, financial literacy, and self-care techniques.
• Enriched cultural competence within the agency, developing training materials addressing diverse populations served in the community.
• Liaised with community organizations and provided resource and treatment referrals.
• Enhanced case management through regular monitoring, reviewing, and updating of individualized service plans.
• Improved family well-being by conducting comprehensive assessments and developing tailored service plans.
• Ensured compliance with state regulations by maintaining accurate documentation and timely reporting for all cases managed.
• Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
• Documented data and completed accurate updates to case records.
• Constructed comprehensive client treatment plans to establish goals and track progress.
• Assisted parents with appointment scheduling and transportation arrangements to maintain treatment plans.
• Facilitated family meetings to ensure communication and collaboration between family members.
• Developed and implemented strategies to reduce and prevent family conflict.
• Developed and implemented programs to support children's mental health and well-being.
• Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
• Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
• Maintained detailed case histories, metrics and reports to meet strict standards.
• Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
• Completed comprehensive assessments of families to identify needs and develop treatment plans.
• Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
• Worked with educational team to develop Individual Education Plans (IEPs) for students.
• Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
• Planned, promoted and managed parent workshops on assisting children in attaining academic success.
• Lead individualized and group counseling sessions with children and families.
• Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
• Introduced students to concepts in algebra and reading to encourage recall of educational content.
• Used interactive visuals and static worksheets to teach each student algebra and writing techniques.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Improved marketing to attract new customers and promote business.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
• Organized medication and provided reminders according to schedule.
• Reduced patient anxiety and stress through effective communication and active listening skills.
• Promoted social, emotional, and physical health through diverse activities.
• Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s needs.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Delivered high-quality personal care services that improved overall health outcomes for patients with various medical conditions or disabilities.
• Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.
• Ensured continuity of care by maintaining accurate records of all interactions, interventions, observations, and outcomes related to each patient''s progress.
• Managed challenging patient behaviors effectively by utilizing de-escalation techniques and maintaining professional composure.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Maintained professional, organized, and safe environment for employees and patrons.
• Controlled costs to keep business operating within budget and increase profits.
• Streamlined project delivery processes, significantly reducing time to market for new product launches.
• Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
• Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
• Increased market share with strategic business development efforts, expanding into untapped markets.
• Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
• Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Defined clear targets and objectives and communicated to other team members.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Developed detailed plans based on broad guidance and direction.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Improved marketing to attract new customers and promote business.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Massage therapist, extensive education in anatomy
• Hands on experience in Swedish massage, reflexology, acupressure and sports massage
• Fundamental knowledge of executing professional boundaries with clients, maintaining ethical standards and honoring confidential
• · Educated in eastern medicine philosophy and anatomy
• · Well-versed in talking with clients regarding symptoms, medical ailments, and preferred results

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• Built a loyal clientele base through exceptional customer service and personalized care.
• Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
• Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to extensions and specialty treatments.
• Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
• Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.