Summary
Overview
Work History
Skills
Timeline
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Heather Douglas

Woonsocket,RI

Summary

Senior Patient Care Coordinator offering experience and proven success in office administration management. Skilled in managing patient interactions and streamlining healthcare processes. Strong focus on team collaboration, consistently adaptable to changing needs. Expertise in communication, problem-solving, and prioritizing tasks ensures effective patient support and operational efficiency. Known for reliability and commitment to achieving results in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Senior Patient Care Coordinator

Reliant Medical Group, Central Registration
06.2024 - Current
  • Ensured prompt payment collection by thoroughly explaining financial policies to patients prior to treatment commencement.
  • Contributed to revenue growth by accurately verifying insurance eligibility and billing information for each patient visit.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Implemented new electronic medical record system, increasing accuracy in documentation and enabling easier access to patient information.
  • Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
  • Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.

Senior Patient Care Coordinator

Reliant Medical Group, Orthopedics
11.2022 - 06.2024
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
  • Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
  • Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.

Operations Manager

CVS Pharmacy
02.2012 - 11.2022
  • Managed retail staff of 11 associates, overseeing day-to-day operations and training.
  • Controlled daily business operations by devising and deploying short and long-term strategies to grow profitability and accomplish objectives.
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.

Skills

  • 3 years Healthcare office administration management
  • 10 years Retail administration management
  • Effective communication and interpersonal skills
  • Strong computer, organization, and time management skills
  • Experienced with Microsoft Office tools
  • Compliance monitoring
  • Critical thinking skills
  • Creative problem solving

Timeline

Senior Patient Care Coordinator

Reliant Medical Group, Central Registration
06.2024 - Current

Senior Patient Care Coordinator

Reliant Medical Group, Orthopedics
11.2022 - 06.2024

Operations Manager

CVS Pharmacy
02.2012 - 11.2022

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Heather Douglas