Heather Dove
Schulenburg,Texas
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent teamwork skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Outpatient Wound Care & Hyperbaric Program Director
PAM Health
02.2022 - Current
- Development of programs within the outpatient center to increase quality improvements, data collection, physician and medical community collaboration.
- Close communication with admissions team regarding insurance benefits, barriers, authorization requirements and working with insurance companies to deliver appropriate information for services.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Maintained routine communication with clients to assess overall satisfaction, and resolve complaints.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Educated family members and caregivers on patient opportunities to enhance overall well being.
- Identified decision makers within organizations, made appointments and engaged with these individuals to cultivate referral opportunities.
- Provided details on building referrals and managed relationships with physicians.
- Engaged in professional networking to maintain strong relationships with communications to drive partnership communications.
- Cultivated referral relationships, managed assigned territory and completed patient assessments.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Coached patients on self-advocacy.
- Education to physicians, nurses, community regarding services providing within our hospital settings and navigating those patients to the most appropriate setting such as short term acute care hospital, skilled nursing facility, home health, out patient services or assisted living.
- Coordinating with patients physicians, home health companies, skilled nursing facilities and hospitals on evaluations, acceptances, denials.
- Review of patients clinical records, face to face assessments to determine appropriateness and patients needs.
Outpatient Clinical Navigator
PAM Health
07.2021 - 02.2022
- Coordinating with patients physicians, home health companies, skilled nursing facilities and hospitals on evaluations, acceptances, denials.
- Engaged in professional networking to maintain strong relationships with communications to drive partnership communications.
- Cultivated referral relationships, managed assigned territory and completed patient assessments.
RN Clinical Navigator
PAM Health
05.2015 - 07.2021
- Assessment and coordinating with administration and physicians appropriate patients to admit into specialty hospital setting LTACH vs IPR.
- Education to physicians, nurses, community regarding services providing within our hospital settings and navigating those patients to the most appropriate setting such as short term acute care hospital, skilled nursing facility, home health, out patient services or assisted living.
- Coordinating with patients physicians, home health companies, skilled nursing facilities and hospitals on evaluations, acceptances, denials.
- Review of patients clinical records, face to face assessments to determine appropriateness and patients needs.
- Evaluation of patients to determine medical stability, safety, barriers, wound deterioration and concerns.
- Development of programs within the outpatient center to increase quality improvements, data collection, physician and medical community collaboration.
- Close communication with admissions team regarding insurance benefits, barriers, authorization requirements and working with insurance companies to deliver appropriate information for services.
Director of Nurses
Gonzales Healthcare Systems, Memorial Hospital Home Health
04.2014 - 04.2015
- Assistance in developing and maintaining policies and procedures with current regulatory mandates and Gonzales Healthcare Systems on an ongoing basis.
- Coordination with other Gonzales Healthcare Systems clinical departments and communication with medical staff.
- Ensured appropriate oversight of patient diagnostic testing and and communication with providers when concerns were identified to expedite patient care was managed effectively.
- Participated in management team meetings to discuss patient status, census changes, and resident complaints or concerns.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Developed positive employee relations, and recognition programs to promote teamwork and mutual respect.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Planned and assigned workload to nursing staff to direct patient care.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Worked closely with administration to develop and implement best practices to improve patient outcomes.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Communication with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Ordered all medical supplies and kept check on inventory levels.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Clinical supervision to ensure clinical compliance, coordination of patient care and supervision of staff.
RN Case Manager
Girling Health Care
02.2004 - 04.2014
- Case managing care for clients ensuring goals are being met, communication to physicians, ensuring patient safety in home, allowing patients to remain independent in home and educating regarding disease processes, medications, wound care and self-care.
- Supervision of LVN and home health aides to ensure competent and safe patient care.
- Development and adjustments of care plans and ensuring compliance of the plan of care to meet desired goals and outcomes.
- Case conferencing with visiting staff to ensure patients needs are being met and that goals are being obtained to prevent patient decline and prevent avoidable complications.
- Collaboration of nursing care of patients with all members of the health care team to ensure all needs is being met for the patient.
- Auditing of patient charts for accuracy and necessary documentation.
- Also perform role of intake nurse ensuring orders for home health and specific orders for patient care along with the coordination of all disciplines ordered.
- Direct nursing care with skilled nursing interventions such as IV administration through central line or PICC, Foley catheter insertion and discontinuation, including suprapubic catheters, variety of wound care including NPWT, medication administration and weekly prefilling of medication sets to promote medication compliance, obtaining blood and urine specimens.
prn RN In patient wound care nurse
PAM Health, Formerly Warm Springs LTAC
06.2012 - 09.2012
- Head to toe assessments, collaborating with staff within facility to ensure effective care of clients and prevent further complications for patients.
- Close overview of patient lab values, medication routines, vascular assessments if applicable,and pain were assessed prior to provider debridements for patient safety.
- Collaborated with healthcare team to implement interventions for wound healing and skin breakdown prevention.
- Maintained comprehensive understanding of genitourinary, gastrointestinal and integumentary systems and provided treatment for wounds impacting them.
- Treated and carefully tended to vascular and diabetic ulcers.
- Implemented plans to prevent pressure ulcers and other wound developments.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Promoted patient and family comfort to enhance healing and eliminate non-compliance problems.
- Educated family members and caregivers on patient care instructions.
- Also preceptorship in RN program with IP wound care team 1/2012 to 4/2012
LVN staff nurse
Colonial Care Center
08.2001 - 11.2004
- Medication administration, charge nurse, treatment nurse, communicating care with physicians, obtaining lab specimens, identifying changes in patient's conditions and establishing correct plan of care to ensure clients overall safety.
- Communicating effectively with clients and their families to promote care to the client.
Education
Associate of Applied Science Degree - Nursing
Blinn College
Schulenburg, TX01.2012
Licensed Vocational Nurse - undefined
Victoria College
Hallettsville, TX01.2001
Skills
- Compassionate and driven Registered Nurse with over 20 years of experience in wound care, home health, and clinical navigation Passionate about advocating for patients and ensuring high-quality care through proper coordination, education, and utilization of best practices Proven leader in rural healthcare with a strong focus on limb salvage, wound management, and interdisciplinary collaboration Skilled at forging strong provider relationships and guiding patients through complex care pathways to reduce risk of amputation and improve overall health outcomes Strong focus on patient advocacy and community relations
- Customer service experience
- Community outreach
- Marketing and promotion
- Innovation and creativity
- Data analysis
- Regulatory compliance
- Partnership development
- Strategic planning
- Relationship building
- Documentation and reporting
- Community engagement
Timeline
Outpatient Wound Care & Hyperbaric Program Director
PAM Health
02.2022 - Current
Outpatient Clinical Navigator
PAM Health
07.2021 - 02.2022
RN Clinical Navigator
PAM Health
05.2015 - 07.2021
Director of Nurses
Gonzales Healthcare Systems, Memorial Hospital Home Health
04.2014 - 04.2015
prn RN In patient wound care nurse
PAM Health, Formerly Warm Springs LTAC
06.2012 - 09.2012
RN Case Manager
Girling Health Care
02.2004 - 04.2014
LVN staff nurse
Colonial Care Center
08.2001 - 11.2004
Associate of Applied Science Degree - Nursing
Blinn College
Licensed Vocational Nurse - undefined
Victoria College
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