Heather Doyle
New York
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Server
Burgerology Midtown
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and holiday promotions
- Collaborated with team members and managers during busy shifts for efficient workflow and excellent guest experiences
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Handled cash and hotel voucher transactions accurately, contributing to balanced daily financial reports.
Bartender
Margarita's Mexican Restaurant
09.2023 - 06.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails while effectively managing multiple drink orders
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
Server
Longhorn Steakhouse
04.2019 - 07.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Bussed and reset tables to keep dining room and work areas clean
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy (R.U.L.E2.S)
Barista
Starbucks
09.2022 - 04.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly smile upon entering the store
- Contributed to a positive team environment through effective communication and collaboration with colleagues
- Cleaned counters, machines, utensils, and seating areas daily
- Maintained and operated espresso machines, blenders, commercial coffee brewers, food warmers, and other equipment
- Listened carefully to customer requests and created personalized, delicious beverages, improving sales
Education
Bachelor of Arts - Theatre/Arts & Entertainment Management
Dean College
Franklin, MA05-2023
Skills
- Strong abilities of multitasking and organization
- High attention to detail
- Well-versed with Microsoft Office and Google Workspace
- Verbal and strong written communication
- Team player but also highly independent
- Fast learner
Timeline
Server
Burgerology Midtown
07.2024 - Current
Bartender
Margarita's Mexican Restaurant
09.2023 - 06.2024
Barista
Starbucks
09.2022 - 04.2023
Server
Longhorn Steakhouse
04.2019 - 07.2023
Bachelor of Arts - Theatre/Arts & Entertainment Management
Dean College
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