Heather Drake
Titusville
Summary
My career goal is to achieve a position that I am able to grow and learn with. I am a fast learner and can adapt to any environment.
Logistics professional with proven track record in managing delivery routes and ensuring timely mail and package distribution. Known for reliability, attention to detail, and collaborative approach to team tasks. Adaptable to changing conditions, consistently meeting delivery schedules and customer expectations through excellent communication and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Rural Carrier Assistant
USPS
11.2019 - Current
- Case incoming first-class letters and flats
- Case SPURS
- Organize and prepare packages for delivery order
- Organize and HOLD customer requests
- Customer Service
- Pull down all cased mail and deliver in a delivery order per route
Mailing Requirements Manager
DMV High Impact Mail
01.2017 - 01.2023
- Quality check the product before it goes to the Post Office
- Prepare the Postal paperwork for the job before the job is processed
- Insert or hand sorter
- Write job procedures, Write job QC check sheets
- Supervise Contract Labor
- Coordinate job schedule, Coordinate with the Post Office with daily jobs
Mailing Services Associate
DME Holdings LLC
08.2003 - 01.2017
- Quality check the product before it goes to the Post Office
- Prepare the Postal paperwork for the job
- Write-up the paperwork before the job is processed
- Machine operator/Insert or hand sorter
- Write job procedures/ QC Check Sheets
- Supervise Contract Labor
- Coordinate daily jobs with the Post Office
- Track mail packages
- Communicate with Customer Service Reps
- Keep current on Postal Regulations and Mailing
Education
High School Diploma -
Spruce Creek High School
Port Orange, FL01.1994
Associate of Science - Criminal Justice
University of Phoenix
05-2009
Skills
- Safe driving
- Professional relationships
- Package handling
- Efficient delivery
Timeline
Rural Carrier Assistant
USPS
11.2019 - Current
Mailing Requirements Manager
DMV High Impact Mail
01.2017 - 01.2023
Mailing Services Associate
DME Holdings LLC
08.2003 - 01.2017
High School Diploma -
Spruce Creek High School
Associate of Science - Criminal Justice
University of Phoenix
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