Heather Drapal
Mastic Beach,NY
Summary
Highly enthusiastic customer service professional with 25+ years client interface experience. Experienced in fast pace work environment. Able to handle highly stressful situations. Friendly, personable, team player and well spoken. Adept at working in diverse positions and customer service environments. Experienced professional with strong leadership and relationship-building skills. Superior Clerical and Administrative skills.
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
25
25
years of professional experience
Work History
Justice Court Clerk
Southampton Town Justice Court
04.2022 - Current
- Handle all Probation and TASC correspondence and paperwork for all cases.
- Create court calendars
- Examine legal documents submitted to courts for adherence to laws and court procedures.
- Stay up-to-date on New York laws and licensing requirements to complete accurate and efficient reviews.
- Respond to requests for information from public, other municipalities or state and federal legislative offices.
- Respond to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Maintain court dockets and updated disposition of cases after court hearings and trials.
- Prepare court documents for filing in alignment with established protocols to support compliance.
- Performe routine data entry or document management.
Assistant to Private Investigator
TN Management
05.2014 - Current
- Work hours to help pursue case leads and collect evidence, tenaciously completing case objectives with 90% success rate.
- Conduct surveillance for up to 7 hours at time.
- Produce professional reports outlining findings of cases, expenses incurred and any important incidents.
- Set up both auditory and visual monitoring and recording devices.
- Question persons to obtain evidence for cases of divorce, child custody or missing persons or to gather information about character or financial status of individuals of interest.
- Search computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Surveille individuals covertly to investigate issues such as fraud and infidelity.
- Track claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
- Collect clear requirements from clients and updated each regularly on case progression and to obtain additional objectives.
- Compile exceptional notes on movements of individuals and collected documentation.
General Manager/ Administrator
North Fork Roasting Co.
01.2018 - 03.2022
- Devised processes to boost long-term business success and increase profit levels.
- Led and modeled overall culture, values, mission, and spirit of the company. Knowledgeable about the ideals and principles of North Fork Roasting CO. and ensured that our story is appropriately conveyed by our company culture and shop environment.
- Handles any permit applications or town communications in coordination with owner.
- Ensures shops are in compliance with Dept. of Health (whb) , Ag & Market (Soho) and town code enforcers including fire safety. Responds to any write ups from DOH, Ag & Market or code enforcements.
- Distribute payroll checks and cash payroll every Friday for WHB location • Hiring, onboarding and training new kitchen staff.
- Nurture friendly relationships with customers to increase loyalty and boost our reputation.
- Ensures that all company and store standards, guidelines, and procedures are communicated and followed by staff at all times. Models all rules and policies and maintains safe and secure working environment for both the FOH, and BOH operations.
- All Payroll and ordering.
- Accounts payable and receivable
- All filling and Computer work
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Personal Assistant/ Administrator
TN Management / Baits And Barrels
09.2014 - Current
- Sourced and ordered office equipment and supplies.
- Displayed absolute discretion at handling confidential information.
- Managed residential properties and prepared homes for clients prior to their arrival.
- Handled incoming and outgoing correspondence, including mail, email and faxes.
- Screened personal and business calls and directed them to appropriate party.
- Maintained appropriate filing of personal and professional documentation.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Filed paperwork and organized computer-based information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Organized and attended meetings, including compiling all related documents and reports.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Managed company schedule to coordinate calendar and arrange travel.
- Targeted new customers to grow geographic reach and increase revenue.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Responsible for 10+ employees
Deli Manager
Sunset Court Deli
10.1998 - 09.2019
- Developed knowledge about products and sales items to answer shoppers' questions.
- Verified all deliveries against invoices and completed shortage and overage reports.
- Collaborated on hiring and termination decisions with management.
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Traveled for market trips and vendor meetings.
- Set up advertising signs and displays on shelves, counters and tables.
- Maintained accurate department signage and pricing.
- Adhered to safe work practices.
- Kept Deli compliant with health codes, sanitation requirements and license regulations.
- Maintained an atmosphere of enthusiastic customer service.
- Motivated and disciplined employees according to established requirements.
- Received frequent customer compliments for going above and beyond normal duties.
- Resolved guest complaints quickly and efficiently.
- 15 years leadership experience.
- Strengthened existing customer relationships through extensive communication and proven marketing strategies.
- Answered phones, created and faxed menus.
Education
Westhampton Beach High School
Westhampton Beach, NY2000
Suffolk Community College
Skills
- New York State Notary Public
- Strong organizational skills
- Active listening skills
- Exceptional communication skills
- Many years of Clerical experience
- Superior Assistant skills
- Seasoned in conflict resolution
- Strong client relations
- Courteous demeanor
- Sharp problem solver
- Adaptive team player
- Customer service expert
- Large cash/check deposits expert
- Energetic work attitude
- Cost reduction strategies
- Work flow planning
- Budgeting and forecasting
- Business Administration
- Office Management
- Work Planning and Prioritization
- Recordkeeping and File Management
- Operations Management
- Administration and Management
- Administrative and Clerical Support
Timeline
Justice Court Clerk
Southampton Town Justice Court
04.2022 - Current
General Manager/ Administrator
North Fork Roasting Co.
01.2018 - 03.2022
Personal Assistant/ Administrator
TN Management / Baits And Barrels
09.2014 - Current
Assistant to Private Investigator
TN Management
05.2014 - Current
Deli Manager
Sunset Court Deli
10.1998 - 09.2019
Westhampton Beach High School
Suffolk Community College
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