Heather Drass

Work History

Shipping and Receiving Clerk

Pulverman

10.2022 - 10.2024

Received incoming shipments, compared contents against associated records and transmitted to proper department.
Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Inspected merchandise and sent damaged pieces for repair before shipment.
Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
Minimized damaged goods by training team members on proper handling techniques during unloading and storage processes.

Massage Therapist Intern

Morrisom Salon and Spa

09.2014 - 04.2023

+Contributed to a positive work environment through effective communication and collaboration with team members.
Collaborated closely with other health professionals, such as chiropractors and physical therapists, to provide comprehensive care for clients with specific medical conditions.
Fostered an atmosphere of trust, respect, and open communication between intern therapists, supervisors, staff members, and clients at all times.
Demonstrated commitment to continuous learning by attending workshops and seminars related to the field of massage therapy.
Participated in community outreach events, providing free massage services to promote the benefits of therapeutic touch within the local population.
Pursued professional development opportunities that expanded practical knowledge of various massage techniques and modalities.
Educated clients on self-care techniques, promoting lasting improvements in overall health and wellness.
Collaborated with supervising therapist on implementing personalized care plans for clients with specific conditions or injuries.
Maintained strict adherence to ethical guidelines and confidentiality protocols while handling sensitive client information.
Promoted relaxation and stress reduction through skilled application of various massage modalities.
Assisted in maintaining accurate records of client sessions, ensuring timely follow-ups and appropriate treatment plans were implemented.
Ensured a clean, organized, and professional workspace for the optimal client experience.
Improved overall clinic efficiency by streamlining processes for appointment booking, intake forms completion, and payment processing.
Provided exceptional customer service by promptly addressing any concerns or issues raised by clients during their visit to the clinic.
Supported clinic operations by assisting with scheduling appointments, managing supplies inventory, and maintaining a sanitary workplace according to industry standards.
Enhanced client satisfaction by providing customized massage techniques tailored to individual needs.
Increased return clientele by building rapport and trust through attentive listening and empathetic understanding of clients'' concerns.
Developed proficiency in multiple massage techniques, enabling versatility in addressing diverse client needs.
Implemented innovative marketing strategies that increased awareness about available services among potential clientele.
Enhanced overall client experience by attentively addressing individual preferences and concerns throughout each session, leading to increased satisfaction and repeat bookings.
Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
Evaluated client conditions to recommend appropriate massage therapy methods.
Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
Provided clear, concise instructions to clients to prepare for massage services.
Researched new techniques to stay up to date with trends and developments in massage therapy industry.
Maintained client treatment records and designed long-term care programs for return customers.
Assessed medical histories and conditions of clients to determine contraindications to massage services.
Collaborated with physical therapists and other medical professionals to provide holistic care.
Offered aromatherapy, hot stones and cupping as part of massage treatments.
Provided custom massage treatments to clients, tailored to individual needs and preferences.
Maintained accurate and up-to-date client records.
Administered Swedish, deep tissue and sports massage techniques.
Provided treatment for medical conditions and injuries through therapeutic massage.
Educated clients on benefits of massage and recommended home care techniques.
Advised clients on areas such as posture, at-home exercises and stretches.
Worked with clients to ascertain medical history, potential issues, and areas needing support.
Performed sanitization tasks to keep massage environment clean and safe.
Assessed clients to determine appropriate massage techniques to apply.
Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
Developed customized massage programs to meet unique requirements.
Analyzed postural assessments and range of motion.
Performed aroma therapies and specialized relaxation techniques.
Utilized hot stones, aromatherapy and other therapeutic treatments.
Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
Prepared oils and lotions for massages.
Established and implemented massage protocols and procedures.
Researched new massage techniques and treatments.

Summary

Overview

Work History

Shipping and Receiving Clerk

Massage Therapist Intern

Education

High School Diploma - General Studies

Skills

Timeline

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