Heather Draughan
Cottonwood Heights
Summary
Clinical professional with extensive experience overseeing healthcare operations and providing client-centered care. Skilled in developing and implementing clinical programs that drive quality improvement and enhance client satisfaction. Recognized for fostering collaborative teams, adapting to changing organizational needs, and delivering measurable results. Dedicated therapist committed to delivering exceptional care and positive client outcomes.
Overview
22
22
years of professional experience
Work History
Clinical Director
Empowered Me Counseling Centers
04.2021 - Current
- Supervise MSW and CMHC students.
- Provide child, adolescent, adult therapy with an average caseload of 20 sessions a week.
- Mentored clinical staff, fostering professional development and promoting best practices in patient management.
- Analyzed performance metrics, identifying areas for improvement in service delivery and resource allocation.
- Established quality assurance measures to maintain high standards of clinical practice across departments.
- Hired, coached, and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Developed, implemented, revised, and evaluated policies and procedures.
Mental Health Professional
South Point Counseling Services
03.2020 - 04.2021
- Conducted intake assessments, completed treatment plans, documented clients progress, and discharge.
- Increased client retention rates by consistently demonstrating empathy, professionalism, and a commitment to excellent patient care.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Provided crisis intervention and support during critical situations for clients in need.
- Implemented evidence-based practices to improve service delivery and treatment outcomes.
- Provided targeted therapeutic interventions for clients experiencing a variety of mental health challenges, including anxiety disorders, depression, trauma-related issues, and substance abuse concerns.
- Provided clients with recommendations to community resources.
- Managed caseloads efficiently by prioritizing based on client needs and availability of resources, ensuring timely intervention for all clients.
- Continually expanded professional knowledge through participation in relevant training workshops and conferences to enhance service delivery quality.
- Streamlined clinical documentation processes, maintaining accurate records while reducing time spent on paperwork tasks.
Substance Abuse Therapist
Utah Department of Corrections
02.2013 - 03.2014
- Developed and implemented evidence-based treatment plans for individuals with substance use disorders.
- Conducted individual and group therapy sessions to facilitate recovery and behavioral change.
- Assessed client needs and progress through comprehensive evaluations and ongoing assessments.
- Educated clients on coping strategies, relapse prevention, and life skills for sustained recovery.
- Participated in ongoing professional development opportunities to stay updated on current best practices in substance abuse treatment methodologies.
- Leveraged motivational interviewing techniques to help clients identify personal motivations for change and develop actionable steps toward recovery goals.
- Documented clinical notes accurately and promptly, maintaining thorough records of client progress within regulatory guidelines.
Child & Family Therapist
Mojave Adult, Child & Family Services
09.2003 - 10.2012
- Facilitated individual and group therapy sessions, fostering a supportive environment for families.
- Collaborated with multidisciplinary teams to coordinate care and ensure comprehensive support for clients.
- Implemented evidence-based practices to enhance therapeutic outcomes and promote mental wellness.
- Advocated for clients' needs within the healthcare system, ensuring access to essential services and support networks.
- Developed strong rapport with clients from diverse backgrounds, fostering trust and promoting engagement in therapy sessions.
- Advocated for children''s best interests in court proceedings or meetings with child protective services when needed, ensuring their voices were heard and rights were protected.
- Delivered crisis intervention services when needed, providing immediate support for clients experiencing acute distress or trauma.
- Maintained detailed case notes and documentation in compliance with state regulations, ensuring accountability and continuity of care.
Education
Master of Social Work -
University of Nevada
05-2003
Bachelor of Arts - Social Work
Utah State University
05-2002
Skills
- Person-Centered Therapy
- EMDR
- Trauma Focused
- Strength-Based
- Solution Focused
- Emotionally Focused
- Play Therapy
- Expressive Arts
- Mindfulness-Based
- Cognitive Behavioral (CBT)
- Internal Family Systems
- Sand Tray
- Budget oversight
- Clinical quality improvement
- Employee performance evaluations
- Direct patient care
- Clinical leadership
- Collaborative skills
- Performance improvement
- Clinical supervision
- Organizing staff schedules
- Critical thinking
- Decision-making
- Employee recruitment and hiring
- Problem-solving
- Organizational skills
Timeline
Clinical Director
Empowered Me Counseling Centers
04.2021 - Current
Mental Health Professional
South Point Counseling Services
03.2020 - 04.2021
Substance Abuse Therapist
Utah Department of Corrections
02.2013 - 03.2014
Child & Family Therapist
Mojave Adult, Child & Family Services
09.2003 - 10.2012
Master of Social Work -
University of Nevada
Bachelor of Arts - Social Work
Utah State University
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