Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Drawdy

Willow Wood,OH

Summary

Accomplished professional with a proven track record at Necco Of South Point, excelling in life skills and team collaboration. Demonstrated expertise in fostering stability for foster children. Adept at safety planning and building strong relationships, ensuring effective communication and support. Reliable, adaptable, organized and dependable.


Overview

24
24
years of professional experience

Work History

Ohio Foster Parent

Necco Of South Point
02.2014 - 12.2024
  • Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
  • Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
  • Participated in ongoing training opportunities to stay current on best practices in foster care provision.
  • Cared for medically fragile children in need of extensive support.
  • Maintained accurate records of foster children''s progress, including medical appointments, medications, school achievements, and behavioral issues.
  • Offered extensive care to troubled older children without likelihood of adoption.
  • Collaborated with caseworkers and support teams to ensure proper care for each individual child in the foster system.
  • Helped reunify birth families through coordinated visitation strategies.
  • Assisted older youth transitioning into adulthood by providing guidance on essential life skills and decision-making processes.

Customer Service

Marshalls & HomeGoods
07.2012 - 07.2013
  • Provided quality customer service to earn satisfaction ratings of [Number]%.
  • Worked with customer service representatives to handle escalated customer issues.
  • Provided exceptional customer service to customers.
  • Provided attentive customer service, addressing guest concerns promptly and professionally.
  • Also worked with a team in the stock room unloading trucks, tagging merchandise and organizing it for the floor team.
  • Worked cash register and applied credit card applications as well as taking credit card payments in store.

Customer Servicce

J.C. Penney
07.2000 - 07.2012
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked catalog department, shoe department, and stock department.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Home Insurance Agent

Geico
11.2000 - 02.2004
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

Education

Spotsylvania High School
Spotsylvania, VA
06-1996

Skills

  • Self-care awareness
  • Activity planning
  • Life skills teaching
  • Safety planning
  • First aid and CPR
  • Reliability
  • Team collaboration

Timeline

Ohio Foster Parent

Necco Of South Point
02.2014 - 12.2024

Customer Service

Marshalls & HomeGoods
07.2012 - 07.2013

Home Insurance Agent

Geico
11.2000 - 02.2004

Customer Servicce

J.C. Penney
07.2000 - 07.2012

Spotsylvania High School

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