Heather Drymond
Louisa,VA
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Resourceful Assistant Housekeeping Manager known for productive and efficient task completion. Possess specialized skills in inventory management, quality control, and team leadership. Excel in communication, problem-solving, and time management, ensuring high standards of cleanliness and guest satisfaction are consistently met.
Overview
19
19
years of professional experience
Work History
Secretary
Oasis Heating Air Conditioning
Louisa , NV
2010.02 - Current
- Processed invoices for payment; tracked payments received from vendors and clients.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Processed payments for purchases using cash, credit cards or other payment methods.
- Answered phone calls from customers, provided information about products and services. Relayed service calls to appropriate technicians.
- Developed and maintained filing systems for confidential documents and records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Environmental Services Supervisor
Chippenham Hospital
Richmond , VA
2007.03 - 2010.02
- Investigated potential violations of environmental laws or regulations reported from internal sources or external agencies.
- Monitored inventory levels of supplies used by environmental services personnel and ordered additional items as needed.
- Directed the implementation of safety protocols, quality control measures, and customer service initiatives to ensure compliance with regulations.
- Coordinated activities between various departments such as engineering, maintenance, security, related to environmental services tasks.
- Oversaw the disposal of hazardous materials in accordance with local, state, and federal regulations.
- Conducted regular inspections of equipment and facilities to ensure proper functioning.
- Maintained up-to-date records of all regulatory requirements pertaining to environmental protection programs.
- Resolved any customer complaints or issues quickly and efficiently while maintaining positive relationships with clients.
- Reviewed employee performance and devised improvement plan to achieve goals.
Assistant Housekeeping Manager
Bluegreen Corporation
Gordonsville , VA
2005.03 - 2007.05
- Maintained records related to room availability, occupancy rates and revenues generated from services provided by the housekeeping department.
- Conducted regular performance reviews for housekeeping staff members.
- Inspected guest rooms and public areas to ensure cleanliness standards were met.
- Implemented a system to track guestroom status, including dirty, clean, occupied, unoccupied, out-of-service rooms.
- Prepared reports regarding personnel issues, operational performance results, budget variances and other information as requested.
- Resolved customer complaints in a timely manner while maintaining high service quality standards.
- Provided guidance and direction to team members on proper cleaning techniques and use of chemicals.
- Created weekly work schedules for housekeeping staff based on occupancy forecasts.
- Assisted in the interviewing, hiring and training of new housekeeping staff.
- Ensured safety regulations are followed by all employees within the department.
- Supervised daily operations of housekeeping department to ensure compliance with standards.
Education
GED -
Louisa County High School
Mineral, VA2000-05
Skills
- Expense Tracking
- Supply Restocking
- Calendar Management
- Meeting Coordination
- Office Administration
- Payroll Administration
Timeline
Secretary
Oasis Heating Air Conditioning
2010.02 - Current
Environmental Services Supervisor
Chippenham Hospital
2007.03 - 2010.02
Assistant Housekeeping Manager
Bluegreen Corporation
2005.03 - 2007.05
GED -
Louisa County High School
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