Heather Dube
Lexington,SC
Summary
Experienced and results-driven District Manager with a proven track record of successfully managing multi-location operations and driving business growth. Recognized for exceptional leadership skills, strategic planning, and ability to achieve revenue targets. Adapt at personnel management, fostering team development, and ensuring adherence to safety standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
District Market Manager
Aftermath Services
Columbia, SC
04.2022 - 04.2024
- Personnel/Staffing- Actively manage 11 remote locations encompassing 35-40 FTE
- Developed and implemented marketing plans to increase brand awareness, market share, and customer satisfaction
- Oversee all aspects of Shop Management and Operations including safety policies and procedures
- Identify, address, & resolve performance issues through coaching, development, action plans and disciplinary measures as needed
- Recognized for consistently achieving sales targets and revenue goals
- Results driven
- Plan and conduct scheduled meetings and trainings in shops with teams
- Actively manage the availability of teams to ensure job coverage at all times
- Coordinate between neighboring shops for peak time, the business & dispatch needs
- Utilize area leadership to produce an communicate promotion and succession plans
- Ensure employees are trained in and follow EHS (Employee Health & Safety) Guidelines
- Deliver monthly revenue target in my shops and market
- Provide needed support in each market division to drive sales, directing teams to bid and execute jobs in order to increase revenue and shop productivity
- Ensure all Supervisors are well-versed in techniques of value-based selling while explaining payment options to customers
- Ensure high customer satisfaction
- Ensure project work plan is accurately updated in company ERP (“the Portal”) from all divisions including customer communications, timesheets, supplies, equipment and other related costs
- Oversee on-site final inspections
- Ensure payroll and billing accuracy
- Ensure employees new and current are up-to-date on required recurring trainings & certifications
- Asset Management, ensures all company assets are correctly deployed
- Oversee dumpster and medical waste pick up and drop off logistics; ensures accuracy of medical waste manifests
- Achieved a 20% increase in sales year over year
- Achieved a significant reduction in operating costs by 15% through the introduction of efficient work processes and incentives
- Promoted 7 people within my district
- Revenue goals were able to be achieved.
Shop Manager
Aftermath Services
Columbia, SC
03.2020 - 04.2022
- Direct leadership and development of Supervisors and Technicians, ensuring adherence to safety standards and company policies
- Direct job-site management and support of the Supervisor(s) and the Technician(s) in various biohazard remediation projects, including suicides, homicides, unattended deaths, and more
- Responsible for shop operations, including but not limited to staffing, interviewing, onboarding, training, and scheduling
- Facilitate community outreach to build brand awareness and establish strong local partnerships
- Support Market Manager and Area Manager in daily operations and special projects as needed
- Respond promptly to service calls, providing job site biohazard remediation services in various emergency situations.
Supervisor
Aftermath Services
West Hartford, CT
05.2019 - 03.2020
- Accurately estimate, recommend, and advise on project scopes, manage cleanups, and handle necessary paperwork
- Responsible for effectively communicating and selling a tailored scope of work based on a thorough understanding of the client’s needs, and obtaining sign-off to initiate work
- Lead on-site customer interactions with empathy and professionalism, providing high-quality service and ensuring customer satisfaction throughout the biohazard remediation process
- Onsite supervision and support of the Technician(s) in various biohazard remediation projects, including suicides, homicides, unattended deaths, viral disinfection, and more.
Education
Bristol Central High School
06.2005
Skills
- Schedule Coordination
- Lead prospecting
- Sales operations
- Product Management
- Client Relations
- Cross-functional team leadership
Certification
- IICRC
- CPR
- AED
- OSHA
- BLS
Timeline
District Market Manager
Aftermath Services
04.2022 - 04.2024
Shop Manager
Aftermath Services
03.2020 - 04.2022
Supervisor
Aftermath Services
05.2019 - 03.2020
Bristol Central High School
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