Heather Dube

Regarding the employment gap on my resume, I would like to provide further context. In 2020, I made the decision to prioritize raising my two sons, who are now 14 and 16 years old. During this time, I actively pursued opportunities to enhance my knowledge and keep up with advancements in technology and computing systems. I engaged in relevant courses and self-study, ensuring that I am well-prepared to seamlessly transition back into the workforce.

• Managed a team of seven associates in the Bankruptcy and Estate Servicing Organization
• Identified and socialized process enhancements, setting deadlines, assigning responsibilities, and monitoring/summarizing project progress
• Managed the Bankruptcy department's operational loss process with a focus on minimizing loss and mitigating risk
• Led operations staff with consulting and analysis services to support initiatives intended to achieve a breakthrough or incremental process improvement
• Acted as the content and technical subject matter expert for key project initiatives
• Training and Documentation: Adhere to existing process documentation standards and continually striving to improve the standards and quality of documents
• Point of contact for Audit/Exam Management- Internal/External, OCC and CFPB in Bankruptcy Operations

• Provided day to day support to senior/executive management
• Created and maintained Monthly Business Review for executive level audience
• Provided analytical support in executing internal control discipline and operational excellence
• Prepared documentation for tracking, monitoring, and escalation of risk-related issues to management
• Oversaw the Bankruptcy department's operational loss process with a focus on minimizing loss and mitigating risk
• Led weekly operational loss meetings with legal, risk, and compliance
• Assisted teams outside bankruptcy with policy and procedure updates to include Bankruptcy processes
• Disseminated business plans and outcomes to stakeholders

• Reviewed and resolved escalated Bankruptcy issues
• Performed QA reviews of peers' work to ensure accuracy and mitigate risk
• Assisted with Bankruptcy related projects
• Reviewed and validated Motion for Relief documents to be filed with the Bankruptcy court
• Worked with internal and external counsel to resolve bank issues related to Bankruptcy
• Conducted full account reviews based on bankruptcy law and noting bankruptcy status, recent activity in court docket, customer intent, in order to prevent financial loss to the company
• Handled and maintain bankruptcy portfolios and matters as assigned while mitigating loss and legal risk for the company's clients by accurately managing the bankruptcy process
• Aided co-workers by answering their questions and providing a critical eye as needed to accurately read the system of record and convey the records to attorneys

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Maintained inventory of office supplies and placed orders
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
• Managed filing system, entered data and completed other clerical tasks