Heather Ducasse
Belgrade,ME
Summary
Dynamic and results-driven professional with extensive experience in retail operations at Maurice's Clothing Store. Proven track record in enhancing customer service and team performance through effective training and collaboration. Skilled in inventory management and problem-solving, consistently achieving sales targets while fostering positive customer relationships. Reliable and dedicated to delivering exceptional service.
Overview
12
12
years of professional experience
Work History
Sales Associate
Christy's Country Store
01.2024 - 08.2025
- Trained new associates on store policies, procedures, and customer engagement techniques for consistent service delivery.
- Collaborated with management to develop strategies that improved store operations and overall efficiency.
- Mentored junior staff in product knowledge and sales techniques, contributing to team performance improvements.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Patient Service Representative
Healthreach
07.2023 - 11.2024
- Managed patient inquiries and appointment scheduling through electronic health record systems.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Assisted in insurance verification processes, ensuring accurate billing information for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
Store Manager
Maurice's Clothing Store
03.2018 - 02.2021
- Led team to achieve sales targets through effective training and performance management.
- Streamlined inventory processes to enhance stock accuracy and reduce shrinkage.
- Developed staff schedules, optimizing labor costs while ensuring adequate coverage.
- Implemented visual merchandising strategies to improve customer engagement and store aesthetics.
- Managed inventory control, cash control, and store opening and closing procedures.
First Assistant Manager
Maurice's Clothing Store
01.2014 - 03.2018
- Supervised daily operations to ensure store efficiency and customer satisfaction.
- Trained and mentored new staff on sales techniques and product knowledge.
- Developed visual merchandising strategies to enhance product presentation and drive sales.
- Coordinated team schedules to maximize coverage during peak shopping hours.
- Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
Sales Associate
Maurice's Clothing Store
05.2013 - 01.2014
- Delivered exceptional customer service, fostering positive shopping experiences and repeat business.
- Assisted with visual merchandising, enhancing product displays to attract customers and drive sales.
- Educated customers on product features, promoting brand loyalty and informed purchasing decisions.
- Analyzed sales trends to identify opportunities for upselling and targeted promotions during peak seasons.
- Answered customer questions about sizing, accessories, and merchandise care.
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Retail store operations
Timeline
Sales Associate
Christy's Country Store
01.2024 - 08.2025
Patient Service Representative
Healthreach
07.2023 - 11.2024
Store Manager
Maurice's Clothing Store
03.2018 - 02.2021
First Assistant Manager
Maurice's Clothing Store
01.2014 - 03.2018
Sales Associate
Maurice's Clothing Store
05.2013 - 01.2014