Heather Duke
Orange Park,FL
Summary
Detail-oriented client services professional with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Project Manager
Fibra Technologies
11.2020 - Current
- Oversight of project timelines and deliverable submissions.
- Auditing and management of complex telecommunications contracts.
- Development of multiple contract databases.
- Drafting of Executive Summary with relevant legal analysis, contract issues, and recommendations.
- Coordination with the client regarding project status.
Vice President of Client Services
The Broadband Group
03.2016 - 11.2020
- Implementation of operations processes to support contractual obligations.
- Coordination of internal and external resources and personnel.
- Oversight of critical project deadlines and deliverable submissions.
- Submission of competitive proposals and RFP responses.
- Drafting internal company policies, protocols, Statement of Qualifications, public announcements, and website content.
- Development of strategies to efficiently achieve project objectives.
Operations Coordinator
The Broadband Group
08.2011 - 03.2016
- Complex management and reporting of a federal grant project (BTOP).
- Project management and administrative support.
- Coordination of interdepartmental scheduling and executive calendar.
Administrative Assistant
Communication Works
12.2008 - 07.2011
- Dissemination of federally funded curriculum (DETS) materials to Native American populations.
- Preparation of project status presentations and expense reporting.
- Collection of grant implementation metrics.
Education
B.A. - Political Science
Westminster College
New Wilmington, PA2006
Skills
- Client Services & Project Management
- Executive Level Administration
- Microsoft Office Suite
- Federal Grant Submission & Management
- Detailed Deliverable Preparation
- Complex Scheduling Coordination
Grant History
- Nevada Broadband Telemedicine Initiative - Broadband Technology Opportunities Program (BTOP), National Telecommunications & Information Administration
- Diabetes Education in Tribal Schools (DETS) Curriculum, NIH: National Institute of Diabetes & Digestive and Kidney Diseases
References
Ralph Armendariz, President of Fibra Technologies, (402) 680-3515
Andrea Pelayo, Former Colleague at The Broadband Group, (951) 233-7000
Dr. Carolee Dodge Francis, Owner of Communication Works. (906) 396-2589
Timeline
Project Manager
Fibra Technologies
11.2020 - Current
Vice President of Client Services
The Broadband Group
03.2016 - 11.2020
Operations Coordinator
The Broadband Group
08.2011 - 03.2016
Administrative Assistant
Communication Works
12.2008 - 07.2011
B.A. - Political Science
Westminster College
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