Heather duke
West Plains,MO
Overview
21
21
years of professional experience
1
1
Certification
Work History
Daycare Worker
WONDERLAND PRESCHOOL AND DAYCARE
West Plains, Missouri
12.2024 - Current
- Supervised daily activities for children in a nurturing environment.
- Assisted in developing and implementing age-appropriate lesson plans.
- Maintained a clean and safe play area for child engagement.
- Communicated effectively with parents regarding children's progress and needs.
- Collaborated with staff to create a positive learning atmosphere.
- Monitored and supported children's social and emotional development.
- Organized educational games and creative projects for skill enhancement.
- Ensured compliance with health and safety regulations daily.
- Organized and maintained a safe, clean, and developmentally appropriate environment for children.
- Monitored children's play activities to ensure safety.
- Enforced rules to teach good manners and maintain safe environment.
- Engaged children in creative play activities such as art projects, music time, story time.
- Provided snacks and meals in accordance with dietary guidelines.
- Enforced all health and safety standards set forth by state regulations for daycare facilities.
- Encouraged positive behavior by providing praise and reinforcement of desired behaviors.
- Ensured proper supervision of all activities including outdoor playtime.
- Instructed young children in basic educational concepts such as numbers, shapes, colors, letters.
- Communicated with parents about daily activities and any concerning behaviors.
- Assisted in potty training and diapering children as needed.
- Developed and enforced positive strategies to encourage good behavior.
- Maintained accurate daily records of attendance and activities completed by each child.
- Read aloud and played alphabet games to encourage early literacy.
- Established good relationships with families through open communication about their child's progress.
- Balanced schedules to promote optimal rest, play and educational periods.
- Provided support during nap times by reading stories or performing other calming activities with the children.
- Developed age-appropriate curriculums to meet the individual needs of each child.
- Recorded child behavior, food, and medication information for supervisors.
- Secured indoor and outdoor premises to protect children.
- Created lesson plans that incorporated activities to stimulate physical, social, emotional, cognitive growth of the children.
- Collaborated with other childcare staff members on planning events or special projects related to childcare services.
- Observed behavioral issues to alert parents or guardians.
- Developed and implemented lesson plans and activities for children of various ages.
- Implemented positive discipline techniques when necessary while maintaining a respectful attitude towards students.
- Participated in field trips with the daycare group to provide additional learning opportunities for the kids.
- Assisted in developing an emergency plan for responding to medical emergencies or other crises at the daycare center.
- Attended professional development workshops or conferences related to early childhood education topics.
- Sanitized toys and tables to maintain clean, safe environment.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Supported children with special needs, adapting activities to meet diverse requirements.
- Maintained safe play environment.
- Maintained organized and clean classroom and play areas.
- Dressed children and changed diapers.
- Instructed children in eating, resting and restroom habits.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Provided nurturing and appropriate environment for children of various ages.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Office Manager
Glenn's Truck Service
West Plains, Missouri
10.2004 - Current
- Managed daily office operations and maintained efficient workflow processes.
- Coordinated scheduling for service appointments and staff assignments.
- Oversaw inventory management and ordered supplies as needed.
- Facilitated communication between departments to enhance service delivery.
- Implemented office policies to ensure compliance with safety regulations.
- Trained new staff on office procedures and company protocols.
- Maintained accurate records of customer transactions and service history.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Provided training to new hires on office policies and procedures.
- Coded and entered daily invoices with in-house accounting software.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Maintained confidential records relating to personnel matters.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Assisted in recruiting, onboarding and training new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Recruited, interviewed and selected employees to fill vacant roles.
Skills
- Child supervision
- Lesson planning
- Behavior management
- Activity organization
- Health compliance
- Office management
- Conflict resolution
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Health and safety
- Care planning
- Curriculum planning
- Early childhood education
- Age-appropriate activities
- Infant care
- Activities leadership
- Classroom instruction
- Creative lesson planning
- Special needs experience
- Activity planning
- Safety and supervision
- Record keeping
- Safety
- Classroom recordkeeping
- Observation and assessment
- Personal hygiene assistance
- Healthy environments
- Housekeeping
- Sanitation
- Meal preparation
- Hygiene and cleanliness
- Positive reinforcement
- Child safety procedures
- Dietary requirements
- CPR training
- Housekeeping abilities
- Toilet training
- Cleaning and sanitizing
- Documentation and record keeping
- Classroom organization
- Nutrition awareness
Certification
I AM CPR AND FIRST AID
Timeline
Daycare Worker
WONDERLAND PRESCHOOL AND DAYCARE
12.2024 - Current
Office Manager
Glenn's Truck Service
10.2004 - Current
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