Heather Duncan

• Managed confidential information with discretion, maintaining the highest level of trust.
• Organized high-level events, ensuring seamless execution and positive attendee
• Conducted research for industry.
• Enhanced executive productivity by managing complex schedules and coordinating travel arrangements.
• Facilitated effective communication between executives.
• Kept detailed track of household and maintenance inventory and schedules.
• Maintained appropriate filing of personal and professional documentation.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Filed paperwork and organized computer-based information.

• Sanitation and preparation of all surgical rooms including main operating room, cat lab, women's pavilion, endochronolgy, and Intravenous radiology (IR).
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

Meeting and maintaining state requirements for the hospital.

• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Facilitated collaboration within team by organizing regular meetings and tracking project progress.
• Maintained inventory of office supplies and placed orders.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Kept up-to-date with the latest nail trends, techniques, and products by attending industry workshops, trade shows, and online webinars.
• Minimized product wastage at the salon through careful use of materials when performing treatments.
• Collaborated with team members to achieve monthly sales targets through upselling products and services.
• Demonstrated exceptional communication skills while building rapport with clients during appointments, resulting in repeat business.
• Delivered outstanding results for bridal parties or special events through meticulous execution.
• Enhanced client satisfaction by providing high-quality manicures and pedicures with attention to detail.
• Streamlined salon operations through effective appointment scheduling and time management skills.
• Promoted a relaxing atmosphere for clients by maintaining a clean, organized workspace and playing calming music during treatments.
• Ensured a clean and sterile environment by adhering to strict sanitation procedures for tools and workstations.
• Assisted in the training and mentoring of new nail technicians, resulting in their successful integration into the salon team.
• Increased customer loyalty by offering personalized nail care advice and recommendations.
• Implemented a rewards program for loyal clients, encouraging repeat business and increasing overall salon revenue.
• Resolved customer complaints effectively, ensuring client satisfaction
• Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
• Oversaw schedule to manage appointments of new and existing clients.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction
• Cleaned and sanitized tools and equipment before each client.
• Designed creative nail art designs and patterns.
• Offered personalized services according to needs and preferences
• Collaborated with other members of salon staff to provide amazing client experience.
• Followed proper safety and sanitation guidelines while performing nail services.
• Grew repeat client base through effective marketing and customer service.
• Educated clients on proper use of salon products.